Sales Support Specialist

About the Role

Roche is seeking a Sales Support Specialist to join its team in Riyadh. This full-time role is essential for supporting the Saudi sales team by ensuring operational excellence, contract governance, and seamless execution of commercial agreements. The specialist will collaborate with cross-functional teams including sales, supply chain, and customer relations to facilitate timely delivery of solutions to healthcare providers.

Contract Management and Governance

• Draft standard customer contracts, master service agreements, and custom addendums based on approved commercial terms.
• Maintain a secure, up-to-date digital and physical archive for all contracts across Saudi Arabia.
• Manage internal and external signature collection processes, including e-signatures and official stamps, to ensure fully executed agreements.
• Identify customer accounts with missing contracts or active device/reagent custodies, and drive administrative resolution and formal contract alignment.
• Track contract expiration dates across all territories and issue formal 6-month expiration notifications to Account Managers to initiate renewal strategies.

Commercial Execution and Order Validation

• Prepare official commercial offers once deals are approved, converting them into PDF letters in the customer's desired format, and create quotation packages for transactional requests and complex bundled solutions.
• Verify product shelf-life and validity dates for incoming customer orders against customer specifications, and liaise directly with customers to secure formal acceptance for short-dated items before fulfillment.
• Support Account Managers with operational activities related to GPPRR billing.
• Coordinate with Key Account Managers (KAMs) and internal supply chain teams to manage order rejections, near-expiry issues, or incorrect item returns, ensuring documentation is updated.
• Work closely with account managers to verify if requested items fall under active customer contracts before order processing to prevent fulfillment delays.

Customer Interaction Support

• Reserve meeting rooms, manage catering, and set up AV equipment for key customer negotiations, C-level engagements, and customer workshops.

Candidate Profile

The ideal candidate is a proactive, detail-oriented professional who thrives in a collaborative environment. This role requires 2-5 years of experience and a commitment to delivering operational quality that supports healthcare delivery.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia.