Senior Coordinator Insurance Operations📣 Job Ad

About the Senior Coordinator Insurance Operations Role

Guy Carpenter is seeking a Senior Coordinator Insurance Operations to join its Operations team in Al Olaya, Riyadh, Saudi Arabia. This full-time, hybrid position requires working at least three days a week in the office and is exclusively open to Saudi Nationals only. The role is integral to the end-to-end lifecycle of Re-insurance Broking, offering an opportunity to enhance knowledge and leadership skills while leading Change Management initiatives during system and process migrations.

Key Responsibilities

• Lead or participate in knowledge sharing forums across various locations.
• Collaborate on complex reinsurance developments and provide training, mentoring, and guidance within the team on reinsurance service processing.
• Offer insights into technical jargon and clarify procedures.
• Participate in System Release Testing, including enhancements, regression, and bug reporting.
• Mentor and train team members for technical and professional growth.
• Manage an assigned client portfolio, including transactional processing, securing reinsurance recoveries, collateral, and accurate system entry.
• Assess and submit client and reinsurer communications to resolve queries and secure agreements for claims and account balances.
• Work with Fiduciary and collections teams to assist in fund recovery.
• Manage timely settlement of funds to and from clients, ensuring all payment conditions are met and taking ownership of the end-to-end process.
• Interact with internal departments such as Compliance and Finance on sensitive matters.
• Network with external groups to expand technical knowledge.
• Ensure adherence to internal and external regulatory compliance guidelines.
• Participate in internal and external audits at the team level and ensure compliance mandates are met.
• Identify and implement process improvement opportunities.

Role Integration and Development Timeline

The initial period in this role involves a structured development path:

• Within 30 days: Gain in-depth knowledge of the services handled and understand role requirements.
• Within 60 days: Attain competency and develop a strong understanding of processes and systems.
• Within 90 days: Be able to technically lead the team, serve as a single point of contact for technical escalations and process improvements, and lead discussions with Clients, Re-insurers, Business units, and Placing brokers.

Required Experience and Attributes

Candidates should possess 3-5 years of relevant experience and demonstrate the following:

• Knowledge of technical and functional insurance and reinsurance concepts, terms, and contract clauses.
• Basic understanding of market practices within technical domain areas.
• Ability to mentor and coach colleagues, fostering commitment towards team and organizational goals.
• A positive attitude and willingness to propose and implement process enhancements in a dynamic environment.
• Familiarity with markets, legislations, regulators, and procedures governing the business.
• Technical aptitude, analytical skills, and the capacity to acquire subject matter expertise on existing and new processes.
• Current knowledge of developments impacting the business.
• Capability to engage, influence, and negotiate professionally with clients, markets, and colleagues.
• Consistent delivery of superior client service.
• Strong ability to manage workload effectively to meet expectations of customers and stakeholders.
• Proven track record in delivering change, including process and people impacts, and process improvement.
• Experience in coaching or mentoring technical experts.
• In-depth knowledge of Reinsurance concepts, Market systems, general business trends, and financial and regulatory impacts.

Preferred Skills

• Adaptable communication, facilitation, influencing, and problem-solving skills.
• Strong relationship-building skills and the ability to work both independently and as part of a team.
• Proficiency in multi-tasking and effective time prioritization.

Work Environment and Location

This role is based in Al Olaya, Riyadh, Saudi Arabia, and operates on a hybrid model, requiring a minimum of three days per week in the office. It is a full-time position within the Operations team at Guy Carpenter.