Senior Coordinator Insurance Operations📣 Job Ad

About the Role

Guy Carpenter is seeking a Senior Coordinator Insurance Operations to join its Operations team in Al Olaya, Riyadh, Saudi Arabia. This full-time, hybrid role requires working at least three days a week in the office and is open exclusively to Saudi Nationals. The position focuses on the end-to-end lifecycle of Re-insurance Broking, offering an opportunity to enhance knowledge and leadership skills, particularly in leading Change Management initiatives during system and process migrations.

Key Responsibilities

• Lead or participate in knowledge sharing forums across onshore and offshore locations.
• Collaborate with peers on complex or contentious reinsurance developments.
• Support and provide training, mentoring, and guidance within the team and/or department for all aspects of reinsurance service processing.
• Provide insights into complex technical jargon and clarify procedures.
• Participate in System Release Testing (Enhancement, Regression, report bugs).
• Mentor and train team members to grow technically and professionally within the organization.
• Manage an assigned client portfolio, including transactional processing, securing reinsurance recoveries and collateral, and timely and accurate system entry of all assigned client activity.
• Assess and submit client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreement and payment of claims and account balances.
• Work with Fiduciary and/or collections to assist in the collection of funds.
• Manage the settlement of funds to and from clients in a timely manner, ensuring all applicable payment warranties and/or conditions are met, and take ownership of the end-to-end process.
• Interact with other company areas (Compliance, Finance, etc.) on sensitive topics.
• Network with external groups to increase knowledge of the technical area.
• Ensure Compliance adherence to internal and external regulatory guidelines.
• Participate in Internal/External audits at the team level and ensure team adherence to various compliance mandates.
• Identify and implement process improvement opportunities.

Initial Role Objectives

The role includes specific objectives for the initial period:

1. Within 30 days: Gain in-depth knowledge of the service to be handled and understand the role requirements.
2. Within 60 days: Attain competency and develop a good understanding of processes and systems.
3. Within 90 days: Be able to technically lead the team and serve as a single point of contact for all technical escalations and process improvements. Lead discussions and build relationships with Clients, Re-insurers, Business units, and Placing brokers.

Required Qualifications and Experience

• Graduate degree (Commerce preferable).
• 3-5 years of experience in Re-insurance broking in the operations area.
• Proven track record of coaching/mentoring technical experts.
• In-depth knowledge of Reinsurance concepts, Market systems, general business trends, and financial and regulatory impacts on the organization.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint).
• Demonstrated knowledge of technical/functional insurance and reinsurance concepts, terms, and contract clauses.
• Basic knowledge of market practices within technical domain areas.
• Ability to act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organizational goals.
• Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
• Knowledge of markets/legislations/regulators/procedures governing the business.
• Technical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processes.
• Current on recent developments and happenings impacting the business.
• Ability to engage, influence, and negotiate with Clients, Markets, and Colleagues in a professional manner.
• Consistent delivery of superior Client service.
• Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders.
• Proven track record with delivery of change, including process and people impacts and process improvement to enhance service provision.
• Ability to act as a role model through example, attitude, and consistent behavior committed to a ‘can do’ culture.

Preferred Qualifications

• CII certification.
• Post-Graduation/Certificate Courses in Insurance.
• Adaptable communicator, facilitator, influencer, and problem solver.
• Good relationship skills, proven ability to work on own initiative as well as in a team.
• Ability to multi-task and prioritize time effectively.
• Understanding of RPA / various process enhancement tools.

Career Development and Culture

• Professional development opportunities, interesting work, and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• The company's scale provides a range of career opportunities, as well as benefits and rewards to enhance well-being.