Senior Operation Specialist📣 Job Ad

About the Role

SEVEN (Saudi Entertainment Ventures) is seeking a Senior Operation Specialist to manage the daily operations of a dining hall in Riyadh, Riyadh Province. This full-time role focuses on ensuring seamless service delivery, efficient coordination across teams, and maintaining high levels of guest satisfaction. The specialist will play a key role in upholding operational performance and ensuring compliance with health and safety standards within the venue.

Core Responsibilities

• Oversee daily dining hall operations, ensuring smooth service and effective coordination between various teams and floors.
• Implement and maintain operational standards, procedures, and service guidelines consistently across the venue.
• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout all service periods.
• Ensure the venue consistently meets high standards of cleanliness, safety, and organization.
• Support the Operations Manager in monitoring operational efficiency and cost control, ensuring effective utilization of staffing levels and resources.

Team Leadership and Operational Coordination

• Supervise and provide leadership and guidance to Assistant Managers and operational Supervisors, ensuring teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff as required.
• Monitor staff performance and provide constructive feedback to Assistant Managers and Supervisors.
• Conduct regular operational meetings to ensure alignment and effective communication across all teams.
• Collaborate closely with the Reception Manager to ensure seamless coordination between reception and floor operations, supporting reception when necessary to maintain guest service continuity.
• Coordinate operational activities across various departments to maintain an efficient service flow and address operational challenges promptly.

Guest Experience and Service Quality

• Monitor the overall guest experience within the venue and ensure service standards are consistently maintained.
• Support operational teams in professionally resolving guest concerns or service issues.
• Identify and implement opportunities to improve operational efficiency and enhance guest satisfaction.
• Ensure all teams maintain a professional and service-oriented approach in their interactions.

Health, Safety, and Compliance

• Ensure strict compliance with all health, safety, hygiene, and operational regulations throughout the venue.
• Support the implementation of safety policies and ensure operational teams consistently follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for both guests and employees.

Qualifications and Experience

• Minimum of 6–8 years of experience in hospitality or food and beverage operations.
• At least 3 years of experience in a supervisory or managerial role.
• Experience in high-volume restaurants, hospitality venues, or food halls is preferred.