Service Advisor📣 Job Ad

About the Service Advisor Role

Al Jazirah Vehicles Agencies Co. Ltd. is seeking a dedicated Service Advisor to join their team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring customer satisfaction and driving service revenue by effectively managing customer interactions, identifying vehicle service needs, and coordinating service delivery.

Key Responsibilities

• Receive, welcome, and engage with customers to identify their vehicle service needs through active listening and questioning.
• Sell and upsell necessary services to customers after confirming their requirements and obtaining necessary approvals.
• Inform customers about required services, explain estimated costs and completion times, and secure their approval.
• Prepare job cards for vehicles requiring service, obtain all necessary approvals, and then direct technicians to commence work.
• Monitor and track the service status of all vehicles undergoing maintenance, ensuring timely completion as agreed with the customer.
• Interact with and follow up with technicians regarding the service status of each vehicle to ensure work is performed correctly the first time.
• Inspect all completed service work to ensure it has been done properly and that pricing is accurate.
• Update the service tracking sheet regularly and inform customers about the status of their vehicles and their readiness for pickup.
• Identify and prioritize repeat customers, notifying the Service Manager for appropriate recognition and treatment.
• Understand and recommend the most suitable services to customers to ensure their satisfaction, increase sales, and minimize complaints.
• Proactively upsell and promote other critical vehicle services to customers to enhance customer satisfaction and boost sales revenue.
• Follow day-to-day operations related to the Service Advisor role to ensure work continuity.
• Contribute to the identification of opportunities for continuous process improvement, considering international best practices, business process enhancement, cost reduction, and productivity improvement.
• Assist in the preparation of timely and accurate reports on service sales to meet company and department requirements, policies, and standards.

Qualifications and Experience

The ideal candidate will possess a minimum of 2 years of relevant experience in a related industry. While a high school diploma is required, a technical diploma is preferable.

Required Skills

• Exceptional communication and interpersonal skills.
• Excellent writing and communication skills in English.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires between 2 to 5 years of experience in a similar capacity.