Service Charges & Revenue Director Estate Management

Job Summary

Jacobs Engineering Group Inc. is seeking a Service Charges & Revenue Director Estate - Management to join their team in Riyadh, All SA Regions. This full-time role is integral to one of Saudi Arabia’s flagship giga projects, supporting Vision 2030. The position focuses on developing and overseeing the city-wide service charge framework, governance model, cost allocation methodologies, and revenue optimization strategy across the city.

Role Overview

The Service Charges & Revenue Director acts as the custodian of the service charge model, providing governance and assurance over cost recovery processes and financial assumptions. The role ensures that operational costs, shared services, and common infrastructure expenses are accurately allocated and recoverable where applicable. This position also involves identifying and evaluating revenue opportunities across city assets and infrastructure, collaborating with Finance, Asset Management, City Operations, and district stakeholders to support long-term financial sustainability, resilience, and value optimization.

Key Responsibilities

• Develop and govern the city-wide service charge framework, policies, methodologies, and cost allocation principles, ensuring transparency, consistency, and compliance.
• Own and maintain the city-wide service charge model, coordinating inputs from various departments to ensure accurate cost recovery.
• Lead the identification, assessment, and business case development of revenue-generating opportunities across city assets and services.
• Integrate operational expenditure, lifecycle costs, renewal obligations, and long-term funding requirements into service charge and cost recovery strategies.
• Monitor cost recovery performance, financial risks, affordability, revenue leakage, and operational sustainability, providing recommendations for improvement.
• Develop governance reports, dashboards, and management information to support leadership decision-making on service charges, revenue, and financial performance.
• Collaborate with districts, operators, Finance, Asset Management, and City Operations to align service levels, charging structures, and recovery methodologies.
• Manage consultants and external advisors, ensuring studies, financial assessments, benchmarking, and recommendations support strategic objectives.
• Lead stakeholder engagement and resolution of service charge, cost allocation, and revenue-related issues through structured governance processes.
• Drive continuous improvement, benchmarking, and value optimization initiatives to enhance financial resilience and operational sustainability.

Required Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Economics, Real Estate, Asset Management, Business Administration, Commercial Management, or a related field. A Master’s degree and relevant professional certifications are preferred.
• A minimum of 15 years of experience in service charges, commercial management, cost recovery, financial planning, real estate, asset management, infrastructure operations, or related disciplines, including senior leadership experience.
• Proven expertise in developing and governing service charge models, cost allocation methodologies, cost recovery frameworks, and financial sustainability strategies.
• Strong experience in revenue optimization, commercial evaluations, business case development, financial modelling, and executive-level decision support.
• Experience collaborating across Finance, Operations, Asset Management, governance functions, consultants, and external stakeholders within complex multi-stakeholder environments.
• Advanced knowledge of service charge governance, lifecycle cost integration, OPEX analysis, benchmarking, performance reporting, commercial oversight, and long-term operational sustainability.

Work Environment

This role is based in Riyadh, Saudi Arabia, and is part of a key delivery partnership on a flagship giga project approximately 45 km southwest of Riyadh. The project aims to diversify the economy and enhance quality of life through world-class attractions, residential communities, and natural landscapes, while generating significant employment and enabling long-term, sustainable growth.

Application Process

Jacobs is committed to solving the world’s most critical problems. Qualified candidates are encouraged to apply to contribute to transforming the world for good.