SPECIALIST AV SUPPORT

About the Role

alfanar Group is seeking a Specialist, AV Support to join their team in Riyadh. This full-time role is responsible for ensuring the operational readiness of all meeting room audio-visual and video-conferencing systems. The ideal candidate will have 2-5 years of relevant experience.

Job Purpose

The primary purpose of this role is to maintain the functionality and availability of AV and video-conferencing systems within meeting spaces. This involves conducting routine checks, resolving technical issues, and coordinating necessary maintenance and repairs to ensure meeting rooms are consistently ready for use.

Key Responsibilities

• Conduct scheduled checks to confirm meeting room technology is operational and ready for use.
• Test displays, cameras, microphones, speakers, control panels, conferencing equipment, and room-booking devices.
• Confirm the availability and proper organization of cables, adapters, remote controls, and other required accessories.
• Maintain meeting rooms according to approved technology setups and operating standards.
• Prioritize checks for executive meetings, important events, and high-usage rooms.
• Respond promptly to incidents affecting meeting room and video-conferencing systems.
• Diagnose and resolve common audio, video, connectivity, control-system, and equipment issues.
• Assist users with starting meetings, sharing content, connecting devices, and using conferencing platforms.
• Provide on-site support for important meetings when required.
• Escalate complex or recurring issues to the appropriate IT team, vendor, or service provider.

Qualifications and Experience

• 2-5 years of experience in AV support or a related technical field.
• Demonstrated ability to diagnose and resolve technical issues related to audio-visual and video-conferencing systems.
• Experience with various conferencing platforms and control systems.

Key Accountability Areas

This role holds accountability across several critical areas, including Meeting-Room Readiness, Technical Support, Maintenance and Coordination, Equipment and Asset Control, Service Monitoring and Documentation, and adherence to IT Standards and Procedures.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this full-time position in Riyadh.