SPECIALIST AV SUPPORT

About the Role

Alfanar Projects is seeking a Specialist, AV Support to maintain the operational readiness of meeting-room audio-visual and video-conferencing systems. This full-time position is based in Riyadh and requires 2-5 years of relevant experience. The role involves conducting routine room checks, resolving technical issues, coordinating maintenance and repairs, and ensuring meeting spaces are consistently available and ready for use.

Key Responsibilities

• Conduct scheduled checks to confirm meeting-room technology is operational and ready for use.
• Test displays, cameras, microphones, speakers, control panels, conferencing equipment, and room-booking devices.
• Confirm that cables, adapters, remote controls, and other required accessories are available and properly organized.
• Maintain meeting rooms in accordance with approved technology setup and operating standards, prioritizing executive meetings and high-usage rooms.
• Respond promptly to incidents affecting meeting-room and video-conferencing systems, diagnosing and resolving common audio, video, connectivity, and equipment issues.
• Assist users with starting meetings, sharing content, connecting devices, and using conferencing platforms, providing on-site support when required.
• Escalate complex or recurring issues to the appropriate IT team, vendor, or service provider.
• Perform basic preventive maintenance and approved equipment resets or configuration checks.
• Log faults and coordinate repairs, replacements, and technical visits with suppliers and service providers.
• Monitor open service requests through resolution and confirm rooms are operational before closure.
• Support the installation, testing, and acceptance of new or upgraded meeting-room equipment, coordinating planned maintenance to minimize disruption.
• Maintain an accurate inventory of meeting-room equipment, accessories, and spare devices, monitoring their condition and reporting replacement requirements.
• Ensure faulty equipment is properly identified, removed from service, and tracked for repair or replacement.
• Support equipment lifecycle planning by providing information on faults, usage, and recurring issues.
• Record incidents, actions taken, escalations, and resolutions in the IT service-management system.
• Maintain room checklists, equipment records, operating instructions, and troubleshooting guides.
• Track room availability, recurring faults, response times, and unresolved issues, providing regular status reports.
• Identify recurring problems and recommend practical improvements.
• Follow approved IT operational procedures and change-management requirements, maintaining systems according to approved configurations and technical standards.
• Coordinate configuration changes, system updates, and access-related requirements with relevant IT and Cybersecurity teams.
• Report unauthorized changes or unusual system behavior to the appropriate team.

Role Accountabilities

• Obtain updated soft and technical skills related to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve related problems and escalate complex operational issues.
• Ensure quality requirements to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Comply with related policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures and controls.

Qualifications and Experience

• 2-5 years of experience in AV support or a related field.
• Demonstrated ability to maintain and troubleshoot audio-visual and video-conferencing systems.
• Experience with IT service management systems and documentation.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a team to ensure seamless operation of critical meeting infrastructure.