Sr. Engagement Manager Prototyping AI and Customer Engineering PACE EMEA

About the Role

AWS EMEA SARL (Saudi Arabia Branch) is seeking a Sr. Engagement Manager - Prototyping AI and Customer Engineering, PACE EMEA, to be based in Riyadh. This full-time role involves leading customer engagements for the AWS PACE (Prototyping and Customer Engineering) team within the Kingdom of Saudi Arabia and the wider GCC region. The primary objective is to assist enterprises in transforming ambitious ideas into functional technology proofpoints on AWS, focusing on generative AI, agentic systems, and cloud-native architectures.

Role Responsibilities

• Build and manage a pipeline of innovation opportunities across KSA and the GCC, collaborating with account teams, specialists, and partners to identify areas where generative AI and cloud-native architecture can deliver value.
• Rigorously qualify opportunities by assessing genuine business outcomes, customer commitment, and clear paths to production, investing resources effectively, and disqualifying opportunities that do not meet established criteria.
• Scope engagements to ensure team success, defining clear, time-boxed prototypes with specific success criteria based on customer outcomes.
• Drive engagements from kickoff to completion, coordinating customer developers, AWS architects, and partners, mitigating risks, and ensuring each engagement concludes with demonstrated value and concrete next steps.
• Act as a trusted advisor to senior leaders, guiding executives through generational technology shifts and enabling confident investment decisions.
• Scale successful approaches by packaging repeatable motions and sharing them across the global PACE community.
• Represent the customer internally, providing engagement insights to AWS service teams and influencing product roadmaps.

A Day in the Role

A typical day includes assisting a customer's engineering team with generative AI prototype decisions, scoping new engagements with enterprises exploring agentic AI, and reviewing the pipeline to update qualifications and plan resourcing with a Prototyping Architect. The role also involves meeting with customer CTOs to discuss production paths post-prototype and documenting repeatable patterns for the wider PACE team.

Qualifications and Experience

• Experience: 8-10 years in a relevant field.
• Demonstrated ability to operate at the intersection of business strategy and emerging technology.
• Experience identifying opportunities where generative AI, agentic systems, and cloud-native architectures can deliver maximum customer value.
• Proven ability to shape, qualify, and drive engagements from initial conversation through to working prototype and beyond.
• Experience managing a pipeline of high-value innovation opportunities and building trust with C-suite and technical leaders.
• Ability to thrive in ambiguity and guide customers through generational technology shifts.

About the Team

PACE (Prototyping AI and Customer Engineering) is AWS's hands-on customer innovation team, working directly with enterprise customers to transform ideas into working technology and build prototypes that de-risk transformation and accelerate adoption. The team model pairs Engagement Managers with Prototyping Architects, where the Engagement Manager defines the opportunity and the Architect defines the technology. This role is part of EMEA PACE, supporting customers across KSA and the wider GCC, and is supported by a global community for knowledge sharing.