Sr. Technical Account Manager Enterprise Support

About the Role

AWS EMEA SARL (Saudi Arabia Branch) is seeking a Sr. Technical Account Manager (TAM) for Enterprise Support in Riyadh. This full-time role involves influencing large enterprises to maximize value from AWS services and acting as a technical leader and customer advocate to AWS product teams. The Senior TAM will support customer innovation across various technology areas, including Compute, Storage, Database, Big Data, AI/ML, Networking, and Serverless.

Key Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
• Represent AWS to customers and engage with senior leadership on operational excellence, cloud maturity, support, and risk management.
• Provide advocacy and strategic technical guidance for solution planning and building using best practices.
• Proactively ensure the operational health of customers' AWS environments.
• Develop trusting relationships with customers to understand their business needs, operational requirements, and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with a range of partners, from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Identify opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly and quarterly metrics, and pre-launch planning.
• Solve various problems for customers migrating workloads to the cloud.

Required Qualifications and Experience

• 5+ years of experience in design, implementation, operations, or consulting with distributed applications.
• 5+ years of technical engineering experience.
• Experience in a 24x7 operational services or support environment.
• Experience as a technical lead in an internal enterprise or external customer-facing environment.

Work Environment

This role is based in Riyadh, Saudi Arabia, and operates within a fast-growing organization focused on enterprise support. The position is full-time, and salary details are not disclosed.

Candidate Profile

The ideal candidate will possess strong technical acumen and customer-facing skills, enabling effective representation of AWS and driving discussions with senior leadership. This role requires a professional who can provide strategic technical guidance and proactively maintain healthy AWS environments for customers.

Application Information

This position offers an opportunity to work at the forefront of innovation within AWS Enterprise Support.