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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Noon Academy is a leading edtech platform in the Middle East, serving over 14 million students and teachers. Following a $41 million Series B funding round, the company is focused on transforming traditional learning through engaging social, group-based learning, and AI. The vision is to provide all students with access to high-quality education, facilitated by AI, peer-to-peer interaction, and thoughtfully designed learning environments. The Student Success Lead will be instrumental in developing and managing a scalable system to ensure students remain engaged and on track. This role requires a strategic approach to building frameworks, segmentation logic, and automated interventions, moving beyond individual case management to a systematic operational model. The ideal candidate will combine strong analytical skills with operational execution capabilities to define student segments, test intervention effectiveness, and continuously refine the student success system.

Key Responsibilities

  • Design and maintain a comprehensive student segmentation system based on key behavioral and performance indicators, including engagement recency, practice frequency, and mastery signals.
  • Develop a functional and maintainable tagging system to categorize students, ensuring dynamic updates based on behavioral changes.
  • Define systematic action playbooks for each student segment, detailing the intended action, ownership, communication channel, and cadence.
  • Collaborate with Communication & Reporting teams to ensure timely and relevant messaging to students and parents at critical junctures.
  • Partner with the Student Journey team to identify upstream issues highlighted by high-risk student segments.
  • Measure the effectiveness of the student success system by tracking segment migration, conversion rates from at-risk to on-track students, and growth in high-potential segments.
  • Conduct structured tests on interventions, varying actions, timing, and channels to optimize metric improvement and integrate findings into playbooks.
  • Oversee the operational view of student health across all programs, monitoring segment distribution, week-over-week changes, and team priorities.
  • Identify systemic issues by analyzing segment patterns, distinguishing between widespread cohort problems and individual student challenges.

Qualifications and Requirements

  • A minimum of 2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success roles, with a focus on user segmentation and differentiated action design.
  • Demonstrated proficiency in working with data, including building or interpreting cohort analyses, defining tagging criteria, and tracking segment migration.
  • Proven experience in conducting A/B tests or structured experiments on interventions, focusing on active testing and optimization.

Required Skills

  • Growth strategies
  • Lifecycle/CRM management
  • Operations management
  • Data-driven customer success
  • User segmentation logic development
  • Action playbook creation
  • Data analysis and interpretation
  • A/B testing and experimentation
  • Structured experimentation design
  • Effective communication

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Noon Academy fosters a culture that prioritizes students, encourages originality, promotes ownership, and drives continuous improvement. The company views "first-time mistakes" as learning opportunities and is committed to diversity and inclusion, ensuring a welcoming environment for all employees.


Requirements

  • Requires 2-5 Years experience

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