Supervisor Housekeeping (Saudi Only)

About the Role

Marriott Hotels & Resorts is seeking a Supervisor Housekeeping (Saudi Only) to join their team in Riyadh. This full-time position involves overseeing housekeeping operations to ensure quality standards are met across guest rooms and public areas. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Support Housekeeping management in daily operational activities.
• Act as a coordinator between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate operational issues effectively to the next shift.
• Complete all required paperwork accurately.

Operational Support and Team Leadership

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Ensure compliance with all company, safety, and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Uphold confidentiality of proprietary information and protect company assets.

Guest Service and Communication

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with colleagues and guests using clear and professional language.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to the concerns of other employees.

Physical Requirements and Work Environment

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capable of pushing and pulling a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

Candidates should possess 2-5 years of experience in a similar housekeeping supervisory role. This position is open to Saudi nationals only.