Systems / Database Lead Engineer📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking an experienced Systems / Database Lead Engineer to join its team in Riyadh, Saudi Arabia. This full-time position involves developing solutions for complex challenges, addressing escalated issues from junior team members, and ensuring the efficient operation of ZATCA's IT systems and databases. The role is central to drafting operational guidelines, leading installations and upgrades, and troubleshooting critical incidents.

As a lead engineer, you will work with general direction, analyzing situations to understand and resolve issues. The primary focus will be on maintaining optimal system performance, implementing necessary maintenance activities, and ensuring all IT systems and databases operate efficiently and securely. You will also contribute to the development and implementation of IT strategies and standards within ZATCA.

Key Responsibilities

• Assess ZATCA's current systems and database operational model, identifying gaps and challenges to define areas for improvement and staying informed of the latest trends and standards in IT systems and database operations.
• Gather business needs, oversee the development of database designs, and review and finalize database capacity plans to ensure alignment with project plans.
• Collect necessary operational inputs and perform daily operations of ZATCA systems and databases to maintain the highest operational performance.
• Oversee all daily work activities related to systems and database operations, assessing the feasibility of automation and building scripts to automate daily operations where possible.
• Develop maintenance implementation plans based on technical needs and implement necessary maintenance activities in coordination with all relevant stakeholders to ensure optimal system performance.
• Receive and review change requests related to IT systems and databases, monitoring their implementation to ensure timely handling.
• Receive and prioritize systems/database incidents and escalated tickets, ensuring that troubleshooting and technical support activities are conducted promptly and according to business priorities.
• Monitor and assess the performance, health, and safety of IT systems and databases, recommending performance and hardware improvements to meet business objectives and required quality standards.
• Review Systems and Database Operations performance reports, analyze actual performance against set KPIs, and implement necessary actions to improve operations performance.
• Follow all relevant policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner.
• Assist in solving escalated problems and provide necessary support to junior team members to ensure efficient work execution.
• Escalate complex problems to the relevant personnel to ensure proper closure of cases/issues.
• Train junior staff on various job activities to ensure knowledge transfer, when applicable.
• Provide clear direction, prioritize tasks, assign and delegate responsibilities, and monitor the workflow of subordinates/junior staff.
• Support junior staff or direct reports in executing their duties according to set policies and processes.
• Perform other duties as requested.

Qualifications and Requirements

• A Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification is required.
• A minimum of 4 years of relevant experience is required.

Required Skills

• Proficiency in Infrastructure Management.
• Developing skills in Collaboration and Communication.
• Proficiency in IT Operations Management.
• Proficiency in Professionalism.
• Proficiency in IT Compliance.
• Proficiency in Results Orientation.
• Advanced skills in Database Design and Operations.
• Proficiency in Solving IT Incidents and Problems.
• Proficiency in Customer Focus.
• Developing skills in Enablement of Change and Innovation.
• Proficiency in Information Systems Knowledge.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Zakat, Tax and Customs Authority.