Tamheer Health Coordination📣 Job Ad

About the Tamheer Health Coordination Role

Bupa Arabia is seeking a Tamheer Health Coordination professional to join their team in Riyadh, Saudi Arabia. This full-time role involves serving as a primary point of contact for customer and hospital staff inquiries, ensuring all interactions meet company standards. The position requires 0-1 years of experience.

Role Purpose and Responsibilities

The primary purpose of this role is to manage customer inquiries and requests efficiently, whether face-to-face, over the phone, or via email. The coordinator will ensure all member requests are processed according to company standards and provide proactive support to customers and hospital staff. This includes following up on inquiries to ensure satisfactory resolution for all parties involved.

Key Accountabilities

• Maintain a high level of customer service and professionalism by adhering to established procedures and standards.
• Possess thorough knowledge of company departments, hospital networks, products, and services to provide accurate information.
• Address customer complaints effectively, aiming for resolution without requiring escalation to team leaders.
• Support team objectives by working effectively both individually and collaboratively, promoting a positive team spirit.
• Ensure hospital compliance with agreed-upon service standards and proper utilization of technical services like swipe card/fingerprint machines and the company website.
• Provide support, coaching, and training on Bupa services to hospital staff.
• Manage complaints by ensuring proper follow-up on recovery plans and logging issues into the complaints system tracker for preventive actions.
• Build strong relationships with providers' insurance directors and conduct regular visits to service points to gather feedback.
• Coordinate with provider relations on recognition mechanisms and strengthen the image of providers to boost partnerships.
• Maintain a professional appearance and ensure the cleanliness and order of the office, customer area, and personal presentation.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to handle customer inquiries and requests across multiple channels (face-to-face, phone, email).
• Strong commitment to customer service and adherence to company standards.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working closely with both customers and hospital staff, requiring a professional and supportive approach.

Application Information

Salary details for this position are not disclosed. Interested candidates are encouraged to apply.