Technical Customer Success Manager AI & Enterprise Infrastructure📣 Job Ad

About the Role

Dell is seeking a Technical Customer Success Manager (TCSM) with significant expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure. This full-time role involves serving as a key advisor to Dell Technologies’ strategic AI customers, guiding them in accelerating AI adoption, maximizing business value, and achieving successful outcomes from their investments in Dell AI Factory, AI infrastructure, data platforms, and related technologies. The TCSM will act as a liaison between customers and Dell Technologies to drive AI strategy alignment, operational excellence, solution adoption, value realization, and long-term customer success.

Key Responsibilities

• Cultivate and maintain executive and technical relationships with key customer stakeholders, aligning Dell AI solutions and services with their business, data, and AI transformation objectives.
• Provide expert guidance on AI infrastructure, AI operations (AIOps), data platforms, machine learning, generative AI, and enterprise AI adoption strategies to help customers achieve measurable business outcomes.
• Drive customer success through proactive engagement, adoption planning, success planning, value realization reviews, executive business reviews, and continuous optimization of AI environments.
• Act as a customer advocate within Dell Technologies by coordinating with Sales, Services, Support, Product Management, Engineering, and Partner teams to resolve challenges, accelerate outcomes, and improve the customer experience.
• Monitor customer AI environments and operational health using telemetry, AIOps, analytics, and customer success tools to identify risks, enhance performance, increase adoption, and deliver proactive recommendations.

Required Qualifications

• Demonstrated strong technical expertise in enterprise infrastructure, including AI servers, GPU platforms, storage, networking, virtualization, cloud technologies, and data center architectures supporting AI workloads.
• Experience with Artificial Intelligence, Machine Learning, Generative AI, Data Platforms, MLOps, AIOps, or AI-enabled business solutions, with the ability to articulate both technical and business value to customers.
• Excellent communication, presentation, stakeholder management, and consultative engagement skills, with the capacity to influence executive and technical audiences.
• Strong analytical and problem-solving capabilities, with experience using operational data, telemetry, performance metrics, and customer insights to drive recommendations and business outcomes.
• A Bachelor’s degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical discipline.
• 5-10 years of experience delivering complex enterprise IT, cloud, data, AI, or digital transformation initiatives, preferably in customer-facing advisory, customer success, consulting, or service delivery roles.
• Industry certifications or hands-on experience in AI, cloud, data, or enterprise infrastructure technologies such as NVIDIA, Dell AI Factory, VMware, Kubernetes, Microsoft Azure AI, or similar platforms.

Work Environment

This is a full-time position. Dell Technologies is a family of businesses dedicated to transforming how individuals and organizations work, live, and play.