Technical Support Manager HVAC Applied

About Daikin Middle East & Africa

Daikin Middle East & Africa, a subsidiary of Daikin Industries Ltd., is a prominent provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures, and markets a broad portfolio of equipment and tailor-made solutions for residential, commercial, and industrial applications across Europe, the Middle East, and Africa (EMEA). Daikin EMEA operates with over 12,000 employees across more than 59 consolidated subsidiaries and 12 major manufacturing facilities, focusing on sustainable and effective solutions.

Role Overview

Daikin Middle East & Africa is seeking a Technical Support Manager – HVAC Applied to be based in Al Dar Al Baida District, Riyadh, KSA. This full-time role is responsible for driving technical excellence, developing service team capabilities, and improving equipment reliability and service quality within the HVAC business. The primary focus is on Applied Systems, particularly centrifugal chillers, while collaborating with Airside Equipment, VRV/DX Systems, and Refrigeration Systems teams to enhance technical capabilities and service excellence. The manager will lead complex technical escalations, Root Cause Analysis (RCA), product quality investigations, factory claims, and technical training programs, aiming to improve technical competency, reduce recurring failures, enhance service efficiency, and ensure high customer satisfaction.

Key Responsibilities

• Provide advanced technical support and troubleshooting for Centrifugal Chillers, Applied Systems, Airside Equipment, VRV/DX Systems, and Refrigeration Systems.
• Lead the resolution of complex and recurring technical issues, supporting field teams in major breakdowns and critical service interventions.
• Develop and deliver structured technical training programs, with emphasis on centrifugal chillers and Applied Systems.
• Lead Root Cause Analysis (RCA) investigations for major equipment failures and recurring technical issues, preparing detailed reports and tracking corrective actions.
• Identify, document, and escalate product quality issues to factories and regional teams, coordinating technical investigations and warranty claims.
• Collaborate with Service Director and Service Operations Management to improve technical service performance and equipment reliability.
• Act as the senior technical contact for major customer escalations, leading technical meetings and ensuring timely communication.
• Collaborate with Sales, Projects, and Service Operations to provide technical input for service contracts, installations, and commissioning.
• Ensure technical support activities, training programs, and field interventions comply with health, safety, environmental, and company requirements.

Qualifications and Experience

• Bachelor's degree in Mechanical Engineering or a closely related engineering discipline.
• Minimum of 15 years of experience in HVAC technical services or engineering support.
• At least 10 years of specific centrifugal chiller technical experience.
• Proven experience in complex technical troubleshooting, RCA, technical training, customer escalations, factory coordination, and quality/warranty claims.
• In-depth knowledge of centrifugal chillers, chilled-water systems, HVAC performance optimization, and troubleshooting.
• Good understanding of VRV/DX systems, refrigeration, and airside equipment.
• Strong expertise in RCA methodologies, technical reporting, corrective action management, and development of technical training materials.
• Familiarity with HVAC controls, diagnostic tools, service software, commissioning, maintenance practices, warranty processes, and applicable safety standards.

Required Skills

• Strong technical leadership, coaching, and mentoring capabilities.
• Excellent analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Strong customer focus, accountability, and organizational skills.
• Ability to manage multiple critical technical issues and drive continuous improvement.

Work Environment

This full-time position is based in Al Dar Al Baida District, Riyadh, KSA, and involves close collaboration with the Service Director, Service Operations, factories, and regional technical teams.