Technical Support Specialist📣 Job Ad

About the Technical Support Specialist Role

HUED is seeking a Technical Support Specialist for a full-time position in Riyadh. This role requires 5-10 years of experience and focuses on providing expert support for Artificial Intelligence solutions and systems.

Role Overview

The Technical Support Specialist will be responsible for the comprehensive handling, investigation, and resolution of technical issues pertaining to AI solutions and systems. This includes proactive monitoring of AI services, diligent troubleshooting of incidents, validation of reported problems, and ensuring the overall stability and reliability of AI-powered applications in production environments. The role demands strong technical troubleshooting capabilities, analytical acumen, and the ability to support AI systems across both operational and business contexts.

Key Responsibilities

• Monitor AI systems and applications to ensure smooth daily operations.
• Investigate, diagnose, and resolve incidents, issues, and service requests related to AI solutions.
• Validate reported issues and identify root causes through technical analysis.
• Collaborate with technical teams to troubleshoot system, API, data, or model-related issues.
• Track support tickets and ensure timely resolution based on SLA requirements.
• Escalate critical incidents when necessary and coordinate resolution efforts.
• Support system testing after fixes, enhancements, or deployments.
• Maintain issue logs, troubleshooting documentation, and knowledge base articles.
• Ensure service continuity, system reliability, and performance optimization.

Qualifications and Experience

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years of experience in technical support, application support, or IT operations.
• Demonstrated experience supporting AI solutions, machine learning systems, or intelligent applications.
• Proficiency in troubleshooting and incident management.
• Experience in issue validation and root cause analysis.
• Familiarity with APIs, databases, system logs, and monitoring tools.
• Strong communication and problem-solving skills.
• Experience in enterprise or production support environments is preferred.

Work Environment

This is a full-time position located in Riyadh. The role involves supporting AI systems within operational and business environments.