Waitress InterContinental

About the Role

InterContinental Hotels Group is seeking a Waitress for the InterContinental Riyadh. This full-time role involves providing professional service across various restaurant operations, ensuring guest satisfaction, and upholding high standards of food safety and hygiene. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Provide professional service during breakfast, lunch, dinner, buffet, and à la carte operations.
• Prepare assigned tables, service stations, and restaurant areas before each service.
• Welcome guests and assist with seating as needed.
• Present menus and explain dishes, beverages, promotions, and daily specials.
• Accurately take food and beverage orders and enter them into the POS system.
• Serve food and beverages according to IHG service standards and sequence of service.
• Maintain knowledge of menu items, beverages, allergens, and dietary requirements.
• Actively upsell food, beverages, and promotions to support revenue and average check targets.
• Monitor guest satisfaction throughout the meal and respond promptly to requests.
• Recognize VIPs, returning guests, and special occasions.
• Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.
• Coordinate with Culinary regarding orders, dietary requirements, and special guest requests.
• Ensure accurate billing and payment procedures.
• Maintain cleanliness and organization of tables, service stations, and restaurant areas.
• Report operational, maintenance, or safety issues immediately.

Teamwork and Development

• Collaborate with the Head Waiter, Supervisor, Culinary team, and other colleagues to ensure smooth service.
• Support colleagues during busy periods and foster a positive team environment.
• Attend and actively participate in daily briefings, departmental meetings, and scheduled training sessions.
• Participate in menu tastings and product knowledge sessions.
• Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling techniques, and guest engagement.
• Follow instructions and assigned duties from the Head Waiter, Supervisor, and Restaurant Manager.

Food Safety and Compliance

• Adhere to HACCP, hotel food safety standards, and Saudi Arabian regulations.
• Maintain cleanliness of the restaurant, buffet, tables, and service stations throughout the shift.
• Follow allergen, food temperature, and hygiene procedures.
• Maintain required personal hygiene, grooming, and uniform standards at all times.
• Complete assigned operational and hygiene checklists.
• Report maintenance, hygiene, and safety concerns immediately.
• Ensure the restaurant is always ready for internal audits, local authority, and external inspections.