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About Antique Closets

Antique Closets is seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. This is a full-time position focused on delivering exceptional support to our valued customers in the Riyadh region.

The Role

The Customer Service Representative will serve as the primary point of contact for customer interactions, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires a professional approach to managing customer communications across various channels and maintaining high service quality standards.

Key Responsibilities

• Receive incoming calls and make outgoing calls as needed.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Process complaints, follow up on requests, and track reports until resolution.
• Record and update customer data and notes within the CRM system.
• Professionally handle dissatisfied customers and escalate complex cases when necessary.
• Adhere to company policies, communication protocols, and service quality standards.
• Achieve performance indicators such as customer satisfaction, call quality, and response speed.
• Prepare reports and document all customer-related communications and actions.

Required Qualifications

• 1 to 3 years of experience in customer service or call center environments.
• Proficiency in using CRM systems, ticketing systems, and call center platforms.
• Proficiency in using computers and Microsoft Office applications.
• Ability to work effectively in shifts.
• Commitment to maintaining a professional appearance and conduct.

Essential Skills

• Excellent communication, active listening, and problem-solving abilities.
• Ability to perform under pressure and manage a high volume of calls efficiently.
• Proficiency in Arabic is required; proficiency in English is preferred.

Desired Attributes

• Skills in persuasion and upselling.
• Experience in tracking orders, shipments, and appointments.
• Demonstrated ability to retain customers and manage cases of dissatisfaction.
• Basic knowledge of technical support and after-sales service processes.