Butler (Talent Pool)

About Red Sea Global Hospitality

Red Sea Global Hospitality is focused on responsible development and regenerative tourism. The company is committed to delivering guest experiences and fostering a professional work environment. Its operational approach is guided by values such as Respect, Responsibility, Passion, and Collaboration, aiming for service excellence and sustainable practices.

Role Overview: Butler

As a Butler at Red Sea Global Hospitality in Tabuk, you will provide personalized service to guests, ensuring their needs are met efficiently. This full-time role involves creating bespoke experiences by anticipating guest requirements and delivering a seamless service. The Butler is responsible for upholding high service standards and ensuring guest comfort and satisfaction throughout their stay. The position requires 2-5 years of experience.

Key Responsibilities

• Provide personalized service, handling guest requests with care and attention.
• Anticipate and fulfill guest needs through tailored services.
• Welcome guests, introduce them to their rooms, and ensure their comfort.
• Record and consistently meet guest preferences, including room temperature, pillows, amenities, and dining.
• Respond promptly to guest requests for room service, transportation, and other needs.
• Offer recommendations for dining, activities, and local experiences.
• Provide services such as packing/unpacking luggage, arranging transportation, and assisting with reservations.
• Ensure guest room amenities are replenished and special requests are handled discreetly.
• Serve meals, snacks, and beverages professionally, adhering to guest preferences.
• Assist with personal shopping and special arrangements with discretion.
• Coordinate special requests or events, such as private dinners.
• Maintain effective communication with all departments to fulfill guest requests.
• Update guest preference profiles and ensure team awareness of special requirements.
• Act as the primary point of contact for guests, ensuring timely responses.
• Anticipate guest needs by staying informed about schedule changes or requirements.
• Ensure a high level of guest satisfaction and handle concerns professionally.
• Regularly check in with guests to ensure satisfaction with accommodations and services.
• Conduct special activities or surprises for guests as needed.
• Maintain a clean and organized butler station.
• Assist with daily guest room preparation, ensuring amenities are stocked and rooms are pristine.
• Oversee rooming and check-out processes.
• Collaborate with Housekeeping for room setups and turndown service.
• Adhere to all resort and safety protocols, ensuring service is delivered safely.
• Maintain guest privacy and confidentiality.
• Follow food safety and hygiene standards when handling food and beverages.

Candidate Profile

The ideal candidate will have 2-5 years of experience in a similar role, demonstrating a commitment to service excellence and guest satisfaction. This role requires individuals who can anticipate needs, communicate effectively across departments, and maintain high standards of professionalism and discretion.

Work Environment

This full-time position is based in Tabuk. Red Sea Global Hospitality fosters a values-led culture, emphasizing collaboration and service excellence for both guests and colleagues.

Application Process

Candidates interested in this Butler position are encouraged to apply. Salary details will be discussed during the interview process.