Concierge Raffles The Red Sea (Saudi National)📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a Concierge for its Raffles The Red Sea property, located in the Tabuk region of Saudi Arabia, specifically serving the Umluj and Tabuk areas. This full-time position requires 2-5 years of experience in a luxury hospitality environment.

Role Context

Raffles The Red Sea is part of the Red Sea Project, a nature-focused development. The resort offers 361 rooms, multiple dining concepts, and a spa. The Concierge will be instrumental in providing refined elegance and personalized service to discerning travelers, blending Raffles' hospitality with the natural beauty and sustainability ethos of the Red Sea Global initiative.

Key Responsibilities

• Deliver warm, anticipatory, and personalized service to all guests, adhering to Raffles' service philosophy.
• Serve as a trusted advisor, providing expert recommendations on dining, entertainment, cultural experiences, transportation, and local attractions.
• Manage all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and execution.
• Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize interactions.
• Liaise with internal departments including Front Office, Housekeeping, Butler Service, F&B, Spa, and Security to ensure seamless guest experiences.
• Build and maintain relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests.
• Manage reservations, ticketing, transportation arrangements, and special requests with precision.
• Maintain accurate records of guest interactions and preferences in the property management system.
• Uphold Raffles' grooming, etiquette, and presentation standards.
• Demonstrate impeccable manners, refined communication skills, and cultural awareness.
• Resolve guest concerns proactively and diplomatically.
• Act as a brand ambassador for Raffles Hotels & Resorts.
• Ensure compliance with hotel policies, safety procedures, and confidentiality requirements.
• Handle sensitive guest information with discretion and integrity.
• Participate in ongoing training to enhance product knowledge and service skills.

Qualifications and Experience

• Minimum of 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).
• Les Clefs d’Or certification or eligibility is highly desirable.
• Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.
• Proven ability to anticipate guest needs and deliver bespoke experiences.
• Experience in project coordination, scheduling, and document control during pre-opening stages is required.
• Experience in pre-opening phases is a must.

Required Skills and Attributes

• Outstanding interpersonal and communication skills.
• Strong problem-solving ability with a calm and gracious demeanor under pressure.
• High level of cultural awareness and emotional intelligence.
• Excellent organizational skills and attention to detail.
• Proficiency in hotel systems and Microsoft Office.
• Fluency in English is required; additional languages are a strong advantage.
• Passion for luxury hospitality and genuine care for guest satisfaction.
• Polished, elegant, and professional presence.
• Flexible, adaptable, and able to work varied shifts, including weekends and holidays.
• Discreet, trustworthy, and service-oriented with a strong sense of ownership.
• Understanding of ultra-luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Environment

This is a full-time position based at Raffles The Red Sea, located in the Tabuk region, serving the Umluj and Tabuk areas. The role operates within a luxury resort setting, requiring adherence to high standards of service and presentation.