Customer Services Specialist

About the Role

ASAS for Developing & Operating Industrial Cities is seeking a Customer Service Specialist to join their team in Tabuk, Saudi Arabia. This full-time role focuses on providing excellent service by applying and implementing high standards in communication and investor support. The position requires 2-5 years of experience in customer service.

Key Responsibilities

• Answer incoming calls on the authority's unified number.
• Provide excellent service by applying and implementing service standards in communication.
• Respond to investor inquiries and provide technical support to help solve problems related to products or services.
• Raise, follow up, and record tickets and complaints through the system.
• Enhance communication between relevant internal parties.
• Inform investors about the status of their previous and current requests.
• Adhere to quality requirements for Modon investors.
• Assist investors in registering their electronic requests.
• Send invoices and account statements.

Qualifications and Experience

• Previous experience in customer service is required, with 2-5 years of experience.
• Minimum of a General Secondary School certificate; a diploma is preferred.
• Must be a Saudi national.
• Must be medically and physically fit.
• Must have good conduct and behavior.

Required Skills

• Strong customer service skills.
• Good language skills.

Work Environment

This is a full-time position based in Tabuk, Saudi Arabia, within a professional environment focused on developing and operating industrial cities.

Application Process

Interested candidates who meet the specified requirements are encouraged to apply. Salary details will be disclosed during the interview process.