IT Officer📣 Job Ad

About Red Sea Global Hospitality

Red Sea Global Hospitality is dedicated to delivering exceptional guest experiences and fostering an extraordinary work environment. The organization operates with an ethos rooted in Respect, Responsibility, Passion, and Collaboration, guiding its pursuit of operational brilliance, innovative guest service, and sustainable practices within the luxury hospitality sector.

The Role: IT Officer

Red Sea Global Hospitality is seeking a full-time IT Officer to join its team in Tabuk, Saudi Arabia. This role is central to supporting the day-to-day operations of all IT systems across a hotel or resort property. The IT Officer will act as the first point of contact for all IT-related requests, providing essential support to guests, users, and administrative departments, and ensuring the smooth operation of critical hospitality platforms.

Key Responsibilities

• Provide first-line technical support for all IT systems, hardware, and software, including troubleshooting and resolving issues related to computers, networks, POS terminals, and telecommunication systems.
• Install, configure, relocate, and decommission IT hardware and peripherals in line with property standards.
• Support the daily operation, configuration, and troubleshooting of hospitality systems such as MICROS Simphony POS, OPERA PMS, SevenRooms, Alliants, key card systems, and PBX.
• Perform routine system checks, updates, patching, and preventive maintenance across servers, endpoints, and applications.
• Administer user accounts, group memberships, access rights, and security protocols in accordance with established processes.
• Support network operations including LAN, WAN, Wi-Fi, and internet services, and monitor system performance and availability.
• Act as the property point of contact for IT support vendors, logging, tracking, and escalating unresolved issues to ensure timely resolution.
• Maintain accurate inventory of all IT equipment and assets, and document system configurations, procedures, and troubleshooting steps.
• Provide technical assistance to guests using hotel technology services and offer day-to-day user support to colleagues across all departments.
• Ensure compliance with company IT policies, data protection standards, and support backup and disaster recovery procedures.

Qualifications and Experience

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 5-10 years of previous experience in IT support, specifically within the hospitality industry.
• Hands-on experience with MICROS Simphony POS, OPERA PMS, SevenRooms, and Alliants, or comparable hospitality platforms.
• Experience working with hotel systems such as key card systems, PBX, and networking infrastructure.
• Solid knowledge of networking, hardware troubleshooting, system administration, and user account management.
• Experience coordinating with IT support vendors and managing escalated support cases.

Required Skills and Attributes

• Strong problem-solving skills and the ability to work effectively under pressure.
• Good communication skills and a strong customer service orientation.
• Ability to train and guide employees on proper use of IT systems and applications.
• Commitment to maintaining confidentiality of company and guest information.

Work Environment

This full-time position is based in Tabuk, Saudi Arabia. The IT Officer will operate within a forward-thinking organization that values collaboration and is committed to shaping the future of luxury hospitality while contributing to the elevation of the Red Sea Global brand.