Guest Laundry Supervisor - Raffles The Red Sea📣 Job Ad

About the Role

MACNA, a Saudi-owned company and part of the Al Blagha Group since 1996, specializes in marine mobility solutions with a fleet of over 30 vessels for passenger and cargo transport. As a key partner for high-speed passenger ferries and landing craft in the Kingdom, MACNA is committed to safe, reliable, and customer-focused services. We are seeking an experienced Mooring Master / Deputy Marine Operations Manager to join our team in Umluj, Tabuk, Saudi Arabia. This role is crucial for supporting safe, efficient, and high-performance marine operations within a dynamic offshore project environment. The position involves overseeing the safe execution of vessel berthing and movements, and assisting the Marine Operations Manager with marine logistics, fleet scheduling, port operations, and vessel traffic control.

Key Responsibilities

• Serve as the Mooring Master for all vessel berthing and unberthing operations, providing navigational and mooring guidance to Vessel Masters.
• Continuously assess weather conditions, tides, and currents to determine and ensure safe operating parameters for all marine activities.
• Coordinate tugboat-assisted manoeuvres as necessary for safe and efficient vessel movement.
• Ensure the safe execution of passenger transfers and landing craft operations, adhering to all safety protocols.
• Verify the readiness and integrity of all berthing facilities, including fenders and mooring systems, prior to vessel operations.
• Support daily control of marine logistics and effective fleet coordination.
• Oversee the scheduling, dispatch, routing, and allocation of vessels to meet operational demands.
• Manage a mixed fleet including speed boats, High-Speed Crafts (HSCs), landing crafts, tugboats, barges, and marine ambulances.
• Assume the responsibilities of the Marine Operations Manager in their absence to ensure operational continuity.
• Lead and facilitate operational planning and coordination meetings with relevant stakeholders.
• Provide functional leadership and guidance to the Operations Control Center (OCC) team.
• Ensure effective vessel tracking, communication, and dispatch control from the OCC.
• Maintain clear and consistent communication channels between the OCC, Vessel Masters, and port teams.
• Ensure accurate and timely operational reporting and tracking updates are maintained.
• Supervise marine base activities and manage vessel traffic within the operational area.
• Manage berth allocation and optimize vessel turnaround efficiency at port facilities.
• Oversee passenger embarkation and disembarkation processes, as well as cargo handling operations.
• Ensure strict compliance with all applicable maritime and port regulations.
• Enforce company Health, Safety, and Environment (HSE) standards and all relevant maritime regulations.
• Ensure compliance with international maritime conventions, including SOLAS and MARPOL.
• Review and approve Risk Assessments (RA) and Job Safety Analyses (JSA) for all operations.
• Participate actively in incident investigations and emergency response activities as required.
• Ensure all vessels and crews maintain valid certifications and are operationally ready at all times.

Qualifications and Requirements

• Possess a Certificate of Competency (CoC) as a Master Mariner, or alternatively as a Chief Mate or 2nd Mate with substantial relevant experience.
• Hold valid STCW certifications.
• Possess 5 to 10 years of progressive experience within the marine industry.
• Demonstrate significant experience in vessel operations, marine logistics, port operations, or fleet coordination.
• Have prior experience operating or managing vessels such as crew boats, HSCs, landing crafts, tugboats, or similar craft.
• Experience with multi-vessel scheduling and managing high-frequency vessel movements is essential.
• Experience in offshore, remote-site, marine base, or island logistics environments is highly desirable.

Required Skills

• Strong knowledge of marine operations and port regulations.
• Practical expertise in mooring and berthing operations.
• Proven leadership and team management capabilities.
• Excellent communication and stakeholder coordination skills.
• Strong decision-making and problem-solving abilities.
• A steadfast commitment to safety excellence and operational discipline.

Work Environment

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Potential travel between Umluj and Tabuk cities may be required.

About the Role

Clinique La Prairie is seeking a Head of Marketing to lead all marketing initiatives for its Amaala Health Resort, located in Umluj, Tabuk, Saudi Arabia. This senior position reports directly to the Resort General Manager, with a dotted line to Global Marketing at Clinique La Prairie HQ in Montreux. The Head of Marketing will be responsible for driving qualified demand and converting High Net Worth (HNW) and Ultra High Net Worth (UHNW) individuals into bookings for the Amaala property, translating global brand strategy into a locally resonant acquisition and brand engine.

Key Responsibilities

• Direct and manage the external agency ecosystem, including strategic/creative agencies, regional and local PR firms, and media-buying partners.
• Define clear briefs, performance expectations, and Key Performance Indicators (KPIs) for each agency, arbitrating priorities and resolving conflicts.
• Oversee agency contracting, scoping, and performance reviews in coordination with procurement and Global Marketing.
• Ensure all agency output aligns with brand strategy and budget, escalating to Global Marketing when brand integrity is at stake.
• Define the channel mix and budget allocation logic for new-client acquisition, including paid social, paid search, SEO, partnerships, events, referral, and CRM reactivation.
• Manage the acquisition budget within the agreed framework, optimizing spend towards highest-return channels based on performance data.
• Protect the acquisition budget methodology and ensure in-period spend is approved by the GM within the agreed framework.
• Optimize mid-to-bottom-funnel performance and report on Cost of Acquisition (CAC), qualified-lead volume, and conversion against targets.
• Act as the primary interface between Global Clinique La Prairie and the Amaala resort, localizing global brand strategy to regional cultural codes while safeguarding global identity and standards.
• Consolidate performance results and market intelligence, feeding them back to Global teams on a structured cadence.
• Steer regional and local PR agencies, localizing global press angles and securing placements aligned with Clinique La Prairie positioning.
• Serve as a brand spokesperson when required, engaging with journalists, hosting press on property, and representing Amaala at high-value events.
• Manage relationships with regional Key Opinion Leaders (KOLs), celebrities, and thought leaders, hosting media and VVIP guests in partnership with Sales and the Local Marketing team.
• Oversee on-site content and testimonial production, including expert videos, guest stories, and longevity talks, securing approvals and delivering assets to Global for amplification.
• Ensure the visual identity and luxury standard of brand staging, signage, and seasonal moments align with global guidelines.
• Set direction and standards for on-site content and brand staging, with day-to-day guest-experience execution remaining with the Local Marketing Manager.
• Report to the Resort GM and Global Marketing on acquisition performance, agency effectiveness, budget discipline, and pipeline conversion.
• Maintain performance dashboards and a regular reporting cadence to Global Marketing.
• Manage the resort marketing budget with structure, anticipation, and accountability.

Qualifications and Experience

• A minimum of 8+ years in premium or luxury marketing, with demonstrable seniority and proven experience in team and/or agency leadership.
• A proven track record of directing multiple agencies simultaneously, including 360/creative, PR, and media-buying, and owning acquisition budgets.
• Experience working with High Net Worth (HNW) and Ultra High Net Worth (UHNW) audiences is essential.
• Knowledge of the GCC market is considered a strong advantage.
• Comfort and experience acting as a brand representative and spokesperson with media.

Required Skills

• Marketing Strategy
• Brand Management
• Agency Leadership
• Budget Management
• Performance Marketing
• Paid Social Media
• Paid Search
• Search Engine Optimization (SEO)
• Public Relations (PR)
• Customer Relationship Management (CRM)
• Content Creation
• Media Buying
• Luxury Marketing
• HNW/UHNW Audience Engagement
• Brand Representation
• Strategic Thinking
• Commercial Acumen
• Cross-functional Communication
• High Cultural Sensitivity
• Discretion
• Maturity
• Judgment
• Fluent English and Arabic are required.

Work Environment and Location

This is a full-time, on-site position at the Amaala Health Resort in Umluj, Tabuk, Saudi Arabia. The role requires a senior marketing professional with over 10 years of experience, capable of leading comprehensive marketing strategies within a luxury hospitality context.

Performance Metrics

Key Performance Indicators (KPIs) for this role include qualified-lead volume and cost of acquisition (CAC), conversion into programs/stays, agency performance and ROI, budget discipline and allocation effectiveness, PR placements and share of voice, event-driven pipeline and conversion, and the quality of the global-local interface and intelligence feedback.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Housekeeping Supervisor to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The role is essential in establishing the resort's renowned elegance and luxury, integrating gracious service with the natural beauty and sustainability principles of Red Sea Global. The resort will feature 361 rooms, 11 dining concepts, and a spa.

As a Housekeeping Supervisor, you will be responsible for ensuring impeccable cleanliness, presentation, and guest experience across all resort areas. You will lead and motivate housekeeping and public area staff, maintaining high standards of service excellence and operational efficiency during the pre-opening phase and ongoing operations.

Key Responsibilities

• Supervise daily housekeeping operations for guest rooms, suites, public areas, and back-of-house spaces.
• Conduct thorough inspections to ensure adherence to Raffles' cleanliness, presentation, and brand standards.
• Ensure timely preparation and release of rooms, prioritizing arrivals and VIP requirements.
• Monitor the proper handling, storage, and efficient use of cleaning supplies, linens, and equipment.
• Ensure guest rooms reflect meticulous attention to detail in amenity placement, linen quality, and overall ambiance.
• Address guest requests and housekeeping concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn-down services, and in-room arrangements for VIP guests and special occasions.
• Support service recovery by ensuring swift corrective actions and follow-up on issues.
• Lead, coach, and motivate housekeeping and public area staff to uphold the service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to maintain high performance standards.
• Assist with performance evaluations, scheduling, and attendance monitoring for the housekeeping team.
• Liaise with Front Office, Guest Relations, Engineering, and Laundry departments for seamless operations.
• Communicate room status updates accurately through the property management system.
• Report maintenance issues, damages, or safety concerns to relevant departments.
• Enforce Raffles' grooming, hygiene, and workplace safety standards.
• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
• Maintain confidentiality regarding guest information.
• Ensure adherence to all health, safety, and security procedures.

Qualifications and Requirements

• A minimum of 2 to 4 years of experience in Housekeeping within a luxury or five-star hotel environment.
• Previous supervisory experience in housekeeping is preferred.
• A Diploma or certificate in Hospitality Management or Housekeeping Operations is considered an advantage.
• Experience in pre-opening hotel operations is a mandatory requirement.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages is beneficial.

Required Skills

• Strong leadership and organizational skills.
• Exceptional attention to detail and a strong quality orientation.
• Ability to effectively train, motivate, and manage a diverse team.
• Effective communication and coordination skills.
• Proficient time management and problem-solving abilities.
• Familiarity with housekeeping systems and property management systems is an advantage.
• A proactive and anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires flexibility to work shifts, including weekends and holidays. A calm, methodical, and composed demeanor is expected, particularly under pressure. A guest-focused mindset with pride in delivering excellence is essential. The ideal candidate will be trustworthy, discreet, and dependable.