Guest Laundry Supervisor - Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a dedicated Guest Laundry Supervisor to join the pre-opening team at Raffles The Red Sea. This ultra-luxury resort, located in Umluj, Tabuk, is part of Saudi Arabia's Red Sea Project. The role is essential in establishing the resort's reputation for refined elegance and ensuring impeccable service standards from its opening. The resort will feature 361 rooms, eleven dining concepts, and a spa, set against the natural beauty of the Red Sea.

As the Guest Laundry Supervisor, you will oversee all laundry and dry-cleaning operations, maintaining the highest standards of cleanliness, presentation, and guest satisfaction. This position requires a proactive individual with a strong sense of ownership, capable of leading a team and ensuring operational excellence in a fast-paced, luxury environment.

Key Responsibilities

• Conduct quality assurance checks on all processed laundry items to ensure they are clean, undamaged, and perfectly pressed before guest delivery.
• Supervise daily laundry, dry cleaning, and valet activities, including organizing work schedules and conducting daily briefings to align the team with guest priorities and VIP requirements.
• Ensure meticulous adherence to specific guest instructions, such as requests for light starching, particular folding techniques, or urgent service timelines.
• Accurately record guest charges for laundry services within the Opera Property Management System.
• Manage inventory levels for laundry chemicals and supplies, ensuring adequate stock is maintained.
• Assist in the preparation of departmental performance reports.
• Regularly inspect laundry machinery, including filters and press covers, to identify and report any defects.
• Ensure all staff members use laundry equipment and cleaning chemicals safely and in accordance with established procedures.
• Train laundry staff on Luxury Quality Assessment (LQA) standards.
• Mentor and guide the team on best practices for high-end textile care and effective spotting procedures.

Qualifications and Requirements

• A minimum of 3 years of experience in luxury hotel laundry operations.
• At least 1 year of experience in a supervisory role within a laundry department.
• Pre-opening experience for a luxury hotel is a critical requirement for this role.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• A proactive and anticipatory approach to work, coupled with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation that aligns with luxury hospitality standards.
• The ability to maintain a calm, gracious presence under pressure in a fast-paced environment.

Required Skills

• Proficiency in the Opera Property Management System.
• Proficiency in Microsoft Office Suite.
• Expert knowledge of varied textiles and their care requirements.
• In-depth understanding of laundry chemicals and effective stain removal techniques.
• Familiarity with Luxury Quality Assessment (LQA) standards.
• Skills in high-end textile care and spotting procedures.
• Experience in project coordination, scheduling, and document control.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. A post-secondary education or a degree in Hospitality/Business Administration is preferred.