Career Opportunities: Spa and Wellness Manager📣 Job Ad

About the Role

Shangri-La Hotel is seeking a Spa and Wellness Manager to lead the strategic, operational, and financial performance of the spa division at Shangri-La Jeddah. This full-time role focuses on developing and delivering a luxury wellness experience that aligns with Shangri-La’s brand standards, ensuring high guest satisfaction and strong commercial results.

Key Responsibilities

• Manage daily spa operations, focusing on quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s position.
• Ensure personalized, luxury service for every guest throughout their spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Create a culture of service excellence, accountability, and continuous learning.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

• Bachelor’s degree or equivalent qualification in Spa Management, Hospitality Management, Wellness, Business Administration, or a related field is preferred.
• Minimum of 7–10 years of experience in luxury spa management, with proven experience in a senior leadership role.
• High proficiency in both written and verbal English.

Required Skills

• Strong understanding of spa operations, wellness trends, treatment development, and retail management.
• Excellent leadership, communication, and interpersonal skills.

Work Environment

This role requires a commitment to extended duty hours as needed to ensure operational excellence and guest satisfaction within a luxury hospitality setting.

Application Process

Candidates who meet the above requirements are encouraged to apply for this opportunity.