Executive Housekeeper I📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to join their team in Medina, Al-Madinah Al-Munawarah. This is a full-time position responsible for overseeing the daily operations of the housekeeping department to ensure guest satisfaction and maintain property standards.

Role Overview

The Executive Housekeeper I is responsible for the daily shift operations of Housekeeping, and potentially Recreation/Health Club and Laundry. This role involves directing and working with employees to ensure guestrooms, public spaces, and employee areas are kept clean and well-maintained. The position also includes completing inspections, holding staff accountable for corrective actions, and assisting in maintaining the operating budget while ensuring guest and employee satisfaction.

Key Responsibilities

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Collaborate effectively with the Engineering department regarding guest room maintenance needs.
• Supervise the property's general cleaning schedule.
• Prepare work assignments by obtaining lists of rooms to be cleaned and prospective check-outs.
• Manage inventory of stock to ensure adequate supplies.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Assist in ordering guest room supplies, cleaning supplies, and uniforms.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance and empower employees to provide excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Participate in the investigation of employee accidents as needed.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Observe employee service behaviors and provide feedback.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Participate in the employee performance appraisal process.
• Assist in interviewing and hiring employee team members with appropriate skills.
• Support a departmental orientation program for new hires.
• Participate in employee progressive discipline procedures.

Financial Management

This role involves participating in the management of the department’s controllable expenses to achieve or exceed budgeted goals. The Executive Housekeeper I will understand the impact of departmental operations on overall property financial goals and objectives, and manage accordingly. Comprehension of budgets, operating statements, and payroll progress reports is necessary for assisting in the financial management of the department.

Qualifications and Experience

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Work Environment and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah. The role requires a commitment to maintaining high standards of cleanliness and guest service within a hotel environment.