Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Al-Madinah Al-Munawarah. This full-time position is responsible for ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas, while contributing to guest and employee satisfaction and managing operating budgets.

Key Responsibilities

The Executive Housekeeper I directs and works with employees to maintain high standards of cleanliness and upkeep throughout the property. This includes managing daily shift operations, conducting inspections, and ensuring corrective actions are taken. The role also involves collaborating with other departments, such as Engineering, to address maintenance needs promptly.

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and occupancy.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding and completion.
• Ensure all employees have the necessary supplies, equipment, and uniforms.

Departmental Management and Cost Control

This role plays a crucial part in managing departmental costs to meet or exceed budgeted goals. The Executive Housekeeper I must understand the financial impact of operations on the property's overall objectives and utilize financial reports to assist in departmental management.

• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Comprehend budgets, operating statements, and payroll reports to assist in financial management.

Guest Service and Human Resources

Ensuring exceptional guest service is a core function, which includes responding to and resolving guest issues. The position also involves supervising staff, ensuring clear expectations, administering property policies fairly, and participating in employee development and performance management processes.

• Respond to and handle guest problems and complaints, striving to improve service performance.
• Empower employees to provide excellent customer service and emphasize guest satisfaction.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and that property policies are administered fairly and consistently.
• Provide feedback to employees on service behaviors and participate in performance appraisals.
• Assist in interviewing and hiring team members and support new hire orientation and training.
• Participate in employee accident investigations and progressive discipline procedures.

Qualifications and Experience

Candidates should possess a strong background in housekeeping or a related field. The required qualifications include:

• A high school diploma or GED with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.