Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations for housekeeping, recreation, and laundry departments. This full-time position, based in Medina in the Eastern Province, is responsible for ensuring guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation. The role involves directing staff, conducting inspections, and managing departmental costs to contribute to overall guest and employee satisfaction.

Key Responsibilities

• Oversee daily shift operations for housekeeping, recreation/health club, and laundry departments.
• Direct and work with employees to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct inspections and ensure corrective actions are taken for any identified issues.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Collaborate with the Engineering department on guestroom maintenance needs.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and check-outs.
• Manage inventory of supplies to ensure adequate stock levels and assist in ordering guestroom supplies, cleaning supplies, and uniforms.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Respond to and handle guest problems and complaints, striving to improve service performance.
• Empower employees to provide excellent customer service and emphasize guest satisfaction.

Departmental Cost Management

This role involves participating in the management of the department’s controllable expenses to achieve or exceed budgeted goals. The Executive Housekeeper must understand the impact of departmental operations on the overall property financial objectives and manage accordingly. Comprehension of budgets, operating statements, and payroll progress reports is necessary for effective financial management of the department.

Human Resources and Team Development

The position requires supervision of staffing levels to meet guest service, operational needs, and financial objectives. This includes ensuring employees understand expectations and parameters, and that property policies are administered fairly and consistently. The Executive Housekeeper will participate in employee accident investigations, provide feedback on employee service behaviors, and utilize on-the-job training tools for new and existing staff. Involvement in the employee performance appraisal process, interviewing, hiring, and progressive discipline procedures is also expected.

Work Location and Type

This is a Full Time position located in Medina, within the Eastern Province.

Commitment to Equal Opportunity

Marriott International is committed to being an equal opportunity employer. The company values the unique backgrounds of its associates and fosters an environment where diversity is celebrated. Non-discrimination is practiced on any protected basis, including disability, veteran status, or other legally protected statuses.