Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations within the Housekeeping, Recreation/Health Club, and Laundry departments, as applicable. This full-time position is based in Medina, Al-Madinah Al-Munawarah. The role involves guiding associates to maintain high standards of cleanliness and tidiness across guest rooms, public areas, and associate areas, while also contributing to guest and associate satisfaction and supporting budget management.

Key Responsibilities in Housekeeping Management

The Executive Housekeeper I will be responsible for ensuring the timely and effective communication of guest room status to the Front Desk and cooperating with the Engineering department to address guest room maintenance needs. This includes overseeing the hotel's cleaning schedules, preparing work assignments based on rooming and checkout lists, and monitoring inventory to ensure sufficient supplies. A core duty is to oversee daily shift operations of the Housekeeping department, ensuring adherence to all policies, standards, and procedures. The role also involves assisting with the purchasing of guest room supplies, cleaning materials, and uniforms, and supporting the inspection of all guest rooms and public areas. Clear communication with associates regarding areas needing attention and follow-up to ensure understanding is essential, as is ensuring associates have the necessary supplies, equipment, and uniforms.

Departmental Cost Management

This position requires active participation in managing controllable expenses to meet or exceed budget targets. The Executive Housekeeper I must understand the impact of departmental operations on the hotel's overall financial goals and objectives. A working knowledge of the budget, operating statements, and payroll progress reports is necessary to effectively assist with the department's financial management.

Ensuring Exceptional Guest Service

A key aspect of this role is ensuring excellent guest service by responding to and handling guest problems and complaints effectively. The Executive Housekeeper I will strive to improve service performance, delegate authority to associates to provide superior guest service, and emphasize guest satisfaction during all department meetings, focusing on continuous improvement.

Human Resources and Team Development

The role involves participating in associate investigations as needed and overseeing associate scheduling to meet guest service, operational, and financial objectives. Ensuring associates understand expectations and hotel policies are enforced fairly and consistently is critical. This includes completing disciplinary procedures and documentation, and supporting peer review processes. Providing feedback on associate service performance, utilizing on-the-job training tools for new and existing housekeepers, and participating in the performance appraisal process are also key duties. The Executive Housekeeper I will assist with interviewing and hiring team members and support the department's onboarding training plan to ensure associates can successfully perform their job responsibilities.