Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Eastern Province. This full-time position requires 2-5 years of experience and focuses on maintaining high standards of cleanliness and guest satisfaction within the housekeeping department.

Core Responsibilities

The Executive Housekeeper I is responsible for the daily shift operations of Housekeeping, and potentially Recreation/Health Club and Laundry. This role involves directing and working with employees to ensure guestrooms, public spaces, and employee areas are clean and well-maintained. Key duties include completing inspections, holding staff accountable for corrective actions, and assisting in ensuring guest and employee satisfaction while adhering to the operating budget.

Managing Housekeeping Operations

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating with the Engineering department on guestroom maintenance needs.
• Supervising the property's general cleaning schedule.
• Assigning work based on lists of rooms to be cleaned and anticipated check-outs.
• Conducting inventory checks to ensure adequate supplies.
• Overseeing daily Housekeeping shift operations and ensuring compliance with all policies and procedures.
• Assisting with the ordering of guestroom supplies, cleaning materials, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas needing attention to staff and verifying understanding.
• Ensuring all employees have the necessary supplies, equipment, and uniforms.

Financial Management and Customer Service

This role involves participating in the management of departmental controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper I must understand the impact of departmental operations on overall property financial objectives and manage accordingly. Comprehension of budgets, operating statements, and payroll reports is necessary for effective financial management. Additionally, the position requires responding to and handling guest problems and complaints, striving to improve service performance, and empowering employees to provide excellent customer service, with an emphasis on guest satisfaction and continuous improvement.

Human Resources and Staff Supervision

• Participating in the investigation of employee accidents as needed.
• Supervising staffing levels to meet guest service, operational needs, and financial objectives.
• Ensuring employees understand their expectations and job parameters.
• Administering property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process.
• Observing employee service behaviors and providing individual feedback.
• Utilizing on-the-job training tools to train new room attendants and provide follow-up training.
• Participating in the employee performance appraisal process.
• Assisting with interviewing and hiring employees with appropriate skills.
• Supporting a departmental orientation program for new hires.
• Participating in employee progressive discipline procedures.

Commitment to Equal Opportunity

Marriott International is committed to being an equal opportunity employer. The company welcomes all individuals and provides access to opportunity, fostering an environment where diverse backgrounds are valued and celebrated. This commitment includes non-discrimination on any protected basis, including disability, veteran status, or other legally protected statuses.