Guest Service Agent

About the Role

InterContinental Hotels Group is seeking a Guest Service Agent to join their team. This full-time role focuses on creating positive first impressions for guests by ensuring seamless transactions, providing local insights, and anticipating guest needs to enhance their stay.

Key Responsibilities

• Provide a welcoming experience for all guests upon arrival.
• Acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone.
• Manage guest bookings, including taking, processing, and receiving payments.
• Ensure efficient and smooth check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations.
• Serve as a primary contact for guests, assisting with inquiries ranging from billing issues to restaurant recommendations.

Qualifications and Experience

• 0-1 year of experience in a relevant field.

Work Environment and Culture

InterContinental Hotels Group fosters an inclusive environment that values diversity and encourages employees to bring their authentic selves to work. The company provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. A culture of trust, support, and acceptance is promoted, welcoming diverse backgrounds, experiences, and perspectives.

Employee Support

The company is committed to supporting employee wellbeing through its myWellbeing framework, addressing health, lifestyle, and workplace aspects. Employees receive the necessary resources to succeed, including a competitive salary, a full uniform, and training. Room discounts are also provided as part of the benefits package.

Application Information

This is a full-time position. Salary details will be disclosed during the application process.