Guest Service Agent

About the Role

Hilton Riyadh Hotel & Residences is seeking a Guest Service Agent to join its team in Riyadh. This full-time role focuses on delivering comprehensive hospitality services to guests, ensuring a smooth and positive experience from arrival to departure.

Role Overview

The Guest Service Agent is responsible for managing the check-in and check-out processes, providing information, and addressing guest needs. The position requires a focus on service delivery and maintaining a welcoming environment for all hotel guests.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and coordinating bell service assistance.
• Process guest departures efficiently, verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide detailed information regarding hotel offerings, room types, rates, promotions, and local area attractions to assist with guest inquiries.
• Recommend hotel amenities and services to guests, applying up-selling techniques to optimize revenue.
• Respond to guest requests and concerns promptly and effectively, and manage all guest communications.

Core Values

Candidates for this role should align with Hilton's core values, which include:

• A commitment to hospitality.
• Acting with integrity.
• Demonstrating leadership qualities.
• Belief in teamwork to achieve optimal results.
• A sense of ownership and accountability.
• Focus on immediate actions with urgency and discipline to ensure positive impact.

Work Environment

This is a full-time position based at the Hilton Riyadh Hotel & Residences in Riyadh.

Application Information

Interested candidates are encouraged to apply to join the Hotels team.