In Room Dining Coordinator

About the Role

Four Seasons Hotels and Resorts is seeking an In Room Dining Coordinator for the Food & Beverage team at Four Seasons Resort and Residences AMAALA. This full-time position involves serving as the primary contact for all In-Room Dining orders and guest requests, ensuring high service standards and efficient communication across departments.

Key Responsibilities

• Answer and process all In-Room Dining calls promptly, professionally, and courteously.
• Accurately enter guest orders into the resort’s point-of-sale system and communicate special requests to culinary and service teams.
• Coordinate the timely delivery of food and beverages to guest rooms, adhering to service standards.
• Maintain comprehensive knowledge of menu offerings, promotions, ingredients, and preparation methods.
• Assist guests with menu recommendations and accommodate dietary requirements, allergies, and special requests.
• Monitor order status and follow up with guests to ensure satisfaction and resolve any concerns.
• Communicate effectively with Kitchen, Stewarding, Housekeeping, Front Office, and other departments to ensure smooth operations.
• Maintain accurate records of orders, billing, and guest preferences.
• Support departmental administrative tasks, including reporting, inventory coordination, and menu updates as required.
• Uphold Four Seasons service standards, health and safety regulations, and resort policies at all times.

Required Qualifications and Experience

• 0-1 year of relevant experience.

Work Schedule

• Flexibility to work various shifts, including evenings, weekends, and public holidays.

Company Overview

Four Seasons Hotels and Resorts is a global luxury hospitality company known for its commitment to exceptional service and guest experiences.

Application Process

We invite qualified candidates to apply for this position to contribute to our Food & Beverage team.