Operations Officer

About the Role

Rentokil Initial is seeking an Operations Officer to ensure the effective scheduling, dispatching, and execution of pest management services. This full-time role requires a client-oriented approach to deliver an exceptional client experience and maintain Rentokil Boecker® standards. The position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Implement standards outlined in the Rentokil Boecker® Operations Manual.
• Schedule appointments according to client availability and arrange proper dispatching for all teams.
• Monitor and follow up on pending appointments, aiming to minimize them monthly.
• Ensure adequate stock of chemicals and non-chemical products for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and confirm treatment execution aligns with programmed work schedules.
• Arrange and confirm the distribution of promotional items as per the marketing calendar.
• Communicate with the sales department regarding new clients, including checking and signing Survey Sheets.
• Handle client callbacks and resolve them within 48 hours, following up on the Call Back report.
• Ensure all vehicles are equipped with Rentokil Boecker® warning signs (*, Fumigation, Floor warning signs), bait station service records, and other necessary labels.
• Generate and submit assigned reports to relevant management.
• Accurately and timely manage client data within Rentokil Boecker® systems.
• Review submitted treatment reports and take necessary action.
• Perform CVCs (Customer Voice Counts) and field audits to ensure adherence to Health and Safety Standards.
• Schedule yearly pest control treatments and monitor their execution.
• Liaise with and advise clients on pests, sanitation, pest-proofing recommendations, and pest control treatments, including appropriate control strategies.
• Advise technicians on pending payments to be collected from clients.
• Prepare and submit overtime reports to the Operations Manager for approval.
• Assist the Operations Manager in preparing and delivering training sessions as required.
• Attend monthly Operations meetings, highlighting and recommending solutions for callbacks, problems, and conflicts.
• Act as a PMP ambassador, enhancing communication between PMP and other team members.
• Manage all PMP-related requests (*, leaves, loans, uniforms, certificates) and communicate them to concerned parties.

Qualifications and Experience

• 0-1 years of experience in an operations or related role.
• A client-oriented attitude with a focus on delivering exceptional service.
• Ability to implement operational standards and procedures effectively.
• Strong organizational and communication skills.

Work Type

This is a full-time position within Rentokil Initial.