Salesforce Operations Analyst📣 Job Ad

About the Role

This position is listed on behalf of a partner company. The role of Salesforce Operations Analyst is focused on optimizing and scaling core systems that support go-to-market performance across Sales, Marketing, and Customer Success. The analyst will serve as the operational owner for Salesforce and HubSpot, ensuring seamless data flow, accurate reporting, and efficient lead management. This is a hands-on, analytical role designed for an individual who thrives on solving system challenges, enhancing operational efficiency, and enabling data-driven decision-making within a fast-paced global environment.

Key Responsibilities

• Oversee the configuration, maintenance, and ongoing enhancement of Salesforce, including dashboards, workflows, user management, and reporting structures.
• Administer HubSpot as a primary marketing automation platform, ensuring system integrity, performance, and alignment with Salesforce.
• Manage and optimize the bi-directional integration between Salesforce and HubSpot for accurate and timely data synchronization.
• Support integrations between CRM systems, ERP platforms, and other third-party tools to foster a unified revenue operations ecosystem.
• Own the complete lead management process, from initial capture through qualification, scoring, and handover to Sales teams.
• Design, maintain, and optimize lead scoring models, lifecycle stages, and MQL qualification frameworks in collaboration with Sales and Marketing.
• Monitor funnel performance and provide insights on lead conversion, pipeline velocity, and revenue metrics using dashboards and reporting tools.
• Develop and maintain scalable reporting frameworks, utilizing AI-powered analytics tools to support data-driven decision-making.
• Conduct regular data audits to ensure accuracy, consistency, and integrity across all systems.
• Document system configurations, process changes, and operational workflows to ensure transparency and scalability.
• Provide technical support, troubleshooting, and training to promote effective adoption of CRM and marketing automation tools.
• Collaborate with cross-functional teams to automate workflows, improve data quality, and optimize commercial operations processes.

Qualifications and Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Minimum of 3 years of experience in Salesforce administration, CRM operations, or revenue operations roles.
• A Salesforce Administrator certification is required; additional certifications such as Advanced Administrator or Platform App Builder are advantageous.
• Hands-on experience with HubSpot, including lead scoring, lifecycle management, and Salesforce-HubSpot integration.
• Strong understanding of CRM and ERP systems and their integration within a revenue operations ecosystem.
• Proven ability to design, implement, and optimize business processes and drive user adoption across teams.
• Experience working with AI-powered analytics, automation, or reporting tools is highly desirable.
• A strong analytical mindset with the ability to interpret data, identify trends, and provide actionable insights.
• Excellent problem-solving skills with the capacity to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills across both technical and non-technical teams.
• Proactive, detail-oriented, and comfortable working independently.

Required Skills

• Salesforce administration
• CRM operations
• Revenue operations
• HubSpot administration and integration
• Lead scoring and lifecycle management
• Salesforce-HubSpot integration
• Understanding of CRM and ERP systems
• Business process design and optimization
• AI-powered analytics and reporting tools
• Automation
• Analytical mindset
• Problem-solving
• Communication
• Stakeholder management

Work Environment and Details

This role is based in the Eastern Region of Saudi Arabia. It is a full-time position. The role offers a fully remote work arrangement with flexible working hours. The company provides direct mentorship and opportunities for professional growth, including continuous learning support, financial assistance for certifications and upskilling, and exposure to complex global revenue operations systems within a collaborative and transparent global team environment.