Technical Customer Success Manager (Creator Economy)📣 Job Ad

in Jobgether

about 7 hours ago

	Contract Type	Full-time
	Workplace type	Remote
	Location	Saudi Arabia

About the Role

This position is listed on behalf of a partner company. The role of Technical Customer Success Manager (Creator Economy) is based in Saudi Arabia and operates at the intersection of customer success, technical consulting, and platform optimization within a fast-scaling creator economy environment. The successful candidate will support creators in building mobile apps, guiding them through complex build, configuration, and launch processes. This is a hands-on, analytical role focused on ensuring smooth integrations, stable performance, and successful app store submissions, rather than reactive support. The role involves deep troubleshooting, system diagnostics, and workflow optimization, with close collaboration with Product and Engineering teams to enhance platform reliability and feature adoption. Technical clarity in this high-ownership role directly drives customer success at scale.

Key Responsibilities

Manage a portfolio of creators, providing deep technical support throughout their app build, QA, submission, and scaling journey.
Diagnose and resolve complex configuration, integration, and automation issues across the platform.
Guide customers through technical implementation decisions, ensuring stable and scalable setups.
Analyze crash logs, performance signals, and recurring technical friction points.
Partner with Product and Engineering teams to escalate and resolve platform-level issues.
Validate new features and ensure smooth adoption across customer portfolios.
Support Apple App Store and Google Play submission processes, including compliance and metadata requirements.
Translate technical complexity into clear, actionable guidance for non-technical users.
Contribute to documentation, playbooks, and internal knowledge systems to improve scalability.
Identify patterns across customer issues and proactively reduce future friction.

Qualifications and Requirements

2+ years of experience in Technical Customer Success, Solutions Engineering, SaaS implementation, or similar technical client-facing roles.
Strong understanding of APIs, integrations, automation logic, and system workflows.
Experience supporting app-based or platform-based products, ideally in no-code/low-code environments.
Familiarity with mobile app deployment processes (Apple App Store / Google Play) is highly valued.
Ability to interpret logs, debug issues, and diagnose root causes in complex systems.
Strong written and verbal communication skills with a focus on clarity and structure.
Proven ability to manage multiple concurrent implementations or launches.
Analytical mindset with the ability to identify patterns and optimize processes.
Comfortable working in fast-paced, high-growth startup or scale-up environments.
Strong documentation habits and a structured approach to problem-solving.
Ability to remain calm and methodical when dealing with ambiguity or technical complexity.

Required Skills

Technical Customer Success
Solutions Engineering
SaaS Implementation
API and Integration Management
Automation Logic and System Workflows
Mobile App Deployment Processes (Apple App Store / Google Play)
Debugging and Root Cause Analysis
Clear and Structured Communication (Written & Verbal)
Problem-Solving
Analytical Mindset
Documentation and Knowledge Management

Work Environment and Additional Information

This role is a full-time, remote position, offering flexibility to work from anywhere. The opportunity involves working with AI-powered tools that shape the future of the creator economy within a global team. The role offers high autonomy with direct impact on product evolution and customer success. Career development support, including coaching, training, and conference access, is available. A tech gear budget is provided. The role includes 24 paid vacation days plus 10 additional celebration leave days, and paid parental leave. You will gain exposure to a fast-growing platform with significant user scale and impact, working within a mission-driven environment empowering creators to build and monetize apps without coding.

Jobgether uses an AI-powered matching process for application review. By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. AI tools may be used to support parts of the hiring process, but final hiring decisions are made by humans.

Requirements

Requires 2-5 Years experience

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