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A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Join our team as a Reservations Agent at Dana Rayhaan by Rotana!

We are seeking passionate and dynamic guest-focused professionals who take pride in delivering extraordinary customer service and providing creative solutions to our guests. As a Reservations Agent, your primary responsibility will be to maintain effective communication regarding all reservations to ensure smooth service delivery.

Key Responsibilities:

• Process and confirm guest room reservations made via phone, letter, or fax.
• Input all reservations into the system, ensuring accurate recording of all pertinent information.
• Assist with inquiries, complaints, and requests regarding reservations.
• Stay updated on all promotions in and around the hotel and follow established procedures for processing reservations.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and retain good public relations to maximize business.
• Ensure that the room status is accurately maintained at all times.
• Answer incoming calls according to Rotana standards and ensure timely responses to emails.
• Organize visa requests for hotel guests in accordance with hotel policy and promote upselling whenever possible.

Education & Experience:
You should possess a diploma or degree in the hospitality field along with prior experience in hotel reservations. Proficiency in computer applications and excellent communication skills in written and spoken English are essential; knowledge of additional languages is an asset.

Competencies:

• Customer Focus
• Teamwork
• Taking Responsibility
• Adaptability
• Recognizing Differences