موظف حجوزات📣 إعلان

في دانا ريهان عبر روتانا

منذ 21 يوم

	نوع العقد	دوام كامل
	طبيعة الوظيفة	عمل ميداني
	الموقع	الدمام

Join our team as a Reservations Agent at Dana Rayhaan by Rotana!

We are seeking passionate and dynamic guest-focused professionals who take pride in delivering extraordinary customer service and providing creative solutions to our guests. As a Reservations Agent, your primary responsibility will be to maintain effective communication regarding all reservations to ensure smooth service delivery.

Key Responsibilities:

Process and confirm guest room reservations made via phone, letter, or fax.
Input all reservations into the system, ensuring accurate recording of all pertinent information.
Assist with inquiries, complaints, and requests regarding reservations.
Stay updated on all promotions in and around the hotel and follow established procedures for processing reservations.
Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
Promote and retain good public relations to maximize business.
Ensure that the room status is accurately maintained at all times.
Answer incoming calls according to Rotana standards and ensure timely responses to emails.
Organize visa requests for hotel guests in accordance with hotel policy and promote upselling whenever possible.

Education & Experience:
You should possess a diploma or degree in the hospitality field along with prior experience in hotel reservations. Proficiency in computer applications and excellent communication skills in written and spoken English are essential; knowledge of additional languages is an asset.

Competencies:

Customer Focus
Teamwork
Taking Responsibility
Adaptability
Recognizing Differences

متطلبات الوظيفة

تتطلب ٢-٥ سنوات خبرة

وظائف مشابهة

موظف حجوزات

📣 إعلان

هيلتون

دوام كامل

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond positively to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: