فني دعم تقنية معلومات

Join the LAWAZEM team as an IT Support / Helpdesk professional!
We are looking for a dedicated and tech-savvy individual to provide essential technical assistance and support to our employees, ensuring that all IT systems function smoothly and efficiently. As the first point of contact for users experiencing technical challenges, your role will be critical in resolving issues promptly.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

Requirements:

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.

Join Radian Engineering Consulting Company as an Information Technology Technician!
We are a leading engineering company providing comprehensive solutions in the Kingdom and around the world, focused on global expertise and modern engineering standards. We aim to transform ideas into sustainable and effective projects through our specialized team of engineers, technicians, and administrators. We are committed to the highest levels of quality and innovation to meet our clients' aspirations and build long-term value.

Key Responsibilities:

• Support users and troubleshoot daily technical problems (hardware, networking, systems).
• Install and maintain computers, printers, and internal networks.
• Follow up on system failures and coordinate with service providers as needed.
• Manage user accounts and permissions within the systems.
• Implement data backups and ensure their integrity.
• Monitor the performance of networks and devices, reporting any risks or failures.
• Document technical work and procedures periodically.

Required Skills:

• Good knowledge of operating systems (Windows – Linux).
• Understanding of basic networking (LAN/WAN, TCP/IP).
• Troubleshooting and diagnostic skills.
• Ability to interact with users with professionalism.
• Time management and ability to work under pressure.