Join Our Team as an IT Support Technician!Elevate your career with شركة تقنيات القمم in أبها, Saudi Arabia. We are seeking a skilled IT Support Technician to ensure smooth technological operations. With a minimum of 5 years of experience, you will be responsible for maintaining and configuring systems, troubleshooting, and providing essential support to users. Your role is vital in ensuring business continuity.
Key Responsibilities:- Perform maintenance, preparation, and configuration of computers and printers according to project requirements.
- Install, configure, and maintain operating systems and technical support tools.
- Diagnose and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
- Provide timely technical support to end users and ensure continuity of business operations.
- Monitor and follow up on daily technical support tickets and update maintenance and service reports.
- Ensure compliance with IT policies, procedures, and best practices during support activities.
- Maintain accurate documentation of support actions and system configurations.
Required Skills & Qualifications:- Bachelor’s degree in Information Technology or a related field (or equivalent experience).
- Minimum of 5 years of hands-on experience in IT support and maintenance roles.
- Strong knowledge of computer hardware, printers, and peripherals.
- Experience installing and supporting Windows operating systems.
- Basic understanding of networking concepts and troubleshooting.
- Ability to use ticketing systems and remote support tools effectively.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and customer-oriented mindset.
- Ability to work under pressure and manage multiple support requests efficiently.
- Preferred certifications: CompTIA A+, CompTIA Network+, ITIL Foundation.
