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Join the Team as a Reservations Agent at Marriott International!
Are you passionate about providing exceptional guest experiences? Marriott International is seeking a dedicated Reservations Agent to join our team at W Riyadh. This full-time position involves processing reservation requests and ensuring a high level of customer service. You will play a critical role in accommodating and documenting special guest requests while maximizing hotel revenue.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Explain policies on guarantees, special rates, and cancellations.
• Input and manage data in the reservation system accurately.
• Follow escalation procedures for addressing guest concerns.
• Work collaboratively to achieve team goals and maintain professional relationships.

Qualifications:

• Education: High school diploma or equivalent (*****
• No relevant work or supervisory experience required.
• Excellent communication skills and professional demeanor.

Marriott International is committed to fostering a diverse workforce and inclusive culture. We invite Saudi nationals who are enthusiastic and eager to contribute to our mission of providing outstanding guest services. If you are looking to maximize your potential in a prestigious global brand, apply today!

Join Hilton as a Cluster Reservations Agent!
As a key point of contact for room reservations, you will be responsible for delivering exceptional service and influencing guests' decisions to stay with us. Your role will include the following responsibilities:

• Converting inquiries into contracted business rapidly.
• Responding positively to sales inquiries and developing future sales leads.
• Identifying sales leads appropriately.
• Providing excellent customer service and ensuring all reservations meet guest expectations.
• Maintaining the hotel's brand standards while ensuring prompt and efficient service.

Qualifications:
To be successful as a Cluster Reservations Agent, you should embody the following qualities:

• Passion for delivering outstanding customer service.
• Professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred Experience:
While not essential, experience in a reservations environment and tertiary qualifications are advantageous.

About Hilton:
Hilton is a leading global hospitality company, recognized for its commitment to delivering remarkable guest experiences. We have been cultivating a culture that values our team members, who are at the heart of our success.

About the Job
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.

What Will I Be Doing?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to develop future sales leads.
• Identifying sales leads, as appropriate.
• Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
• Providing prompt and efficient service while maintaining the hotel’s brand standards.

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It Would Be Advantageous If You Could Demonstrate:

• Previous experience in a reservations environment.
• Tertiary qualifications or other collegiate-level degrees.

What Will It Be Like to Work for Hilton?
Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.