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About the Role:
We are looking for a Quality & Training Specialist to join our team and play a key role in enhancing the quality of our home cleaning services and developing the competencies of our supervisors, inspectors, and cleaning staff. The ideal candidate will have hands-on experience in setting quality standards, conducting audits, and delivering effective training programs that raise operational performance and ensure exceptional service quality.

Key Responsibilities:

• Quality & Compliance:
  • Develop, implement, and update quality policies, procedures, and service standards.
  • Establish KPIs for supervisors, inspectors, and cleaning staff to ensure consistent service quality.
  • Conduct regular field audits and inspections to evaluate compliance with standards.
  • Prepare quality reports and recommend continuous improvement initiatives.
  • Monitor adherence to health & safety regulations and company guidelines.
  • Handle customer quality-related complaints, analyze root causes, and implement corrective actions.
• Training & Development:
  • Design and deliver training programs covering supervisory and inspection skills, professional cleaning techniques, safe use of cleaning materials and equipment, and quality and safety standards.
  • Conduct onboarding training for new employees.
  • Measure training effectiveness through pre- and post-performance evaluations.
  • Develop operational manuals, SOPs, and training materials tailored to cleaning operations.
• Continuous Improvement:
  • Analyze operational data to identify improvement opportunities.
  • Support the operational team in enhancing service delivery and reducing errors.
  • Propose innovative solutions to improve productivity and service quality.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Quality Management, or related field.
• Minimum 5 years of experience in quality or training roles, preferably within cleaning services or facilities management.
• Strong knowledge of quality standards (*, ISO 9001) and safety protocols.
• Excellent training, communication, and field supervision skills.
• Proficient in Microsoft Office and operational reporting.
• Ability to work in field environments and manage daily follow-up.

What We Offer:
A dynamic, growth-oriented work environment. Competitive commission and incentive structure. Opportunities for professional development and career advancement.