أخصائي خدمة عملاء📣 إعلان

About the Role:
Emdad is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Join Our Team as a Customer Service Specialist!
VIP Car Rentals Company is seeking dedicated individuals to fill the role of Customer Service Specialist in Riyadh. We are committed to providing exceptional service and looking for professionals who share our passion for excellence.

Key Responsibilities:

• Receive incoming calls and respond to customer inquiries with professionalism.
• Make outgoing calls as required by the business needs.
• Provide accurate information about the company’s services and products.
• Resolve customer complaints and follow up until closure.
• Record and update customer information in the company systems.
• Adhere to work policies and procedures as well as quality standards.
• Generate periodic reports for the direct supervisor.
• Achieve performance indicators as required.

Qualifications and Experience:

• 1 to 3 years of experience in a call center or customer service role.
• Experience with CRM systems and communication systems is preferred.
• Previous experience in the same sector is an advantage.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to persuade and handle different types of customers.
• Good listening skills and quick responsiveness.
• Ability to work under pressure and be a team player.
• Time management and prioritization skills.
• Proficient in computer use and Microsoft Office programs.

Work Benefits:

• Competitive salary based on experience.
• Commission/Performance incentives.
• Professional and motivating work environment.
• Opportunities for career development and promotion.