اخصائي دعم فني📣 إعلان

في حلول التكنولوجيا الذكية

منذ 17 دقيقة

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

Join SMART Technology Solutions as a Technical Support Specialist!
We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

Key Responsibilities:

Incident & Problem Management:
- Perform advanced troubleshooting to identify root causes of recurring issues.
- Document root causes, fixes, and preventive actions.
Technical Troubleshooting & Resolution:
- Diagnose and resolve complex hardware, software, network, and system issues.
System & Service Support:
- Support enterprise systems including Microsoft 365, Active Directory, and more.
Escalation & Collaboration:
- Escalate unresolved issues to Level 2 or vendors.
Documentation & Knowledge Management:
- Create and update knowledge base articles.
Customer Communication:
- Communicate clearly with customers regarding issue status and resolutions.
Monitoring & Preventive Support:
- Monitor systems and take proactive action to prevent incidents.

Requirements:

Strong troubleshooting and analytical skills.
Knowledge of ITIL processes.
Ability to work under pressure.
Clear documentation and communication skills.
Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!

متطلبات الوظيفة

لا تتطلب خبرة

وظائف مشابهة

اخصائي دعم فني

📣 إعلانجديدة

دخان الإمارات

دوام كامل

انضم إلى فريقنا كأخصائي دعم فني أول L3!

تبحث Dkhoon Emirates عن أخصائي دعم فني أول L3 ماهر للانضمام إلى فريق تكنولوجيا المعلومات لدينا في الرياض. هذه الوظيفة محورية في إدارة بنية تكنولوجيا المعلومات لدينا، خاصة في بيئات Azure وجدران الحماية Fortinet.

المسؤوليات الرئيسية:

إدارة وحل المشكلات المعقدة في بيئات Azure.
تكوين وصيانة جدران الحماية Fortinet.
تقديم الدعم على مستوى الخبراء للفرق الداخلية والعملاء.
التعاون مع فرق تكنولوجيا المعلومات والأمن لضمان موثوقية النظام وأمانه.

المتطلبات:

خبرة لا تقل عن 5 سنوات في دعم فني L3.
معرفة قوية بتقنيات Azure وFortinet.
مهارات ممتازة في حل المشكلات والتواصل.
القدرة على العمل في بيئة سريعة الوتيرة وعالية المخاطر.

2-5 سنة

الرياض

منذ يومان

اخصائي دعم فني

📣 إعلان

أنظمة بينية

دوام كامل

Join our team at InterSystems as a Technical Support Specialist!
This role provides a unique opportunity to develop your technical and professional skills while working collaboratively in a supportive environment.

About the Role:
You will be responsible for assisting developers from our technology partners to create and support their applications in real-world environments. You will work with leading organizations in various industries, including healthcare, finance, and telecommunications.

Responsibilities:

Provide immediate response to customer inquiries following service standards.
Offer technical support for custom development, interfaces, reports, and more.
Diagnose and troubleshoot application issues effectively.
Develop and prepare training materials for technical courses.
Improve customer satisfaction by addressing suggestions for product improvements.
Participate in on-call support services to ensure continuous availability.

Qualifications: