اخصائي دعم فني📣 إعلان

Join Our Team as a Helpdesk Technical Support Specialist
Greenberg Traurig (GT), a global law firm located in 15 countries, offers a unique opportunity for a Helpdesk Technical Support Specialist at our Riyadh Regional Headquarters office. This role is essential in supporting attorneys and professional staff in a 24x7 phone-based call center environment.

Position Summary
The Helpdesk Support Specialist will resolve complex technical issues while providing exceptional customer service. The ideal candidate should thrive in a fast-paced environment, demonstrating strong problem-solving and decision-making abilities.

Key Responsibilities

• Resolve complex technical issues at point of contact.
• Provide customer support to a demanding client base.
• Assist with departmental activities as needed.
• Flexibility to work overtime as required.

Qualifications

• 3+ years in technical support in a law firm or 7+ years in a professional services organization.
• Exceptional customer service skills.
• Ability to communicate technical information in simple terms.
• Microsoft Office Specialist certification and A+ and Network+ certifications are desirable.
• Proficiency with Windows-based software and Microsoft Office applications.