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Join Cisco as a Senior Business Analyst!
As a vital part of our team in Riyadh, Saudi Arabia, you will contribute to our mission of revolutionizing customer connectivity and protection in the AI era. We're looking for an individual with a strong background in business analysis and a passion for technology.

Your Responsibilities:

• Provide sales support for quote creation, complex bundling, conversions, quote validation, and approvals using our CPQ engine.
• Assist and validate deals ensuring alignment with corporate guidelines for ARR growth.
• Identify and resolve issues/blockers in the quote/order form process in collaboration with cross-department stakeholders.
• Work closely with Channels Representatives, Account Executives, Deals Desk, and Finance to convert deals into orders.
• Monitor sales hygiene in CRM and work with sales leaders to rectify errors.
• Contribute to the updating of the Sales Operations Playbook.
• Support sales forecasting and reporting efforts.

Qualifications:

• Experience: Minimum of 10 years in business analysis.
• Language: Proficiency in English and Arabic is mandatory.
• Must be an Arabic speaker for effective communication.

About Cisco:
Cisco is a worldwide technology leader, connecting and protecting organizations globally for over 40 years. We are committed to fostering innovation and enhancing productivity with our industry-leading AI-driven solutions. Join us and be part of a more connected and inclusive future.

About the Company:
**** is a Saudi AI company dedicated to building an enterprise automation platform that enhances customer interactions, operational tasks, and service workflows through voice, chat, WhatsApp, and digital channels.

About the Role:
We’re seeking an AI Business Analyst who will translate business needs into clear, structured requirements to guide design, development, and delivery. In this role, you will analyze current processes, identify gaps, define workflows, and ensure that each automation use case delivers measurable business value.

What You Will Do:

• Lead requirement gathering, clarification, and alignment with enterprise stakeholders.
• Translate high-level business needs into structured requirements, workflows, and acceptance criteria.
• Own BRDs, FRDs, user stories, and requirement traceability across multiple work streams.
• Design detailed as-is and to-be workflows with clear logic, branching, and decision paths.
• Identify gaps, risks, dependencies, and business constraints early.
• Guide product, engineering, and QA teams on business rules and logic interpretation.
• Validate end-to-end workflows and outcomes before release to ensure business value and ROI.
• Mentor junior analysts and elevate documentation, discovery, and analysis standards.
• Ensure alignment between business, product, engineering, and QA.

Qualifications:

• At least two to four years of experience in business analysis and product management.
• Strong requirement-gathering and process-mapping skills.
• Ability to simplify complex problems into executable logic.
• Understanding of APIs and integrations at a conceptual level.
• Experience in SaaS, AI, or digital platforms.
• Excellent communication and stakeholder-management skills.
• Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.

Why Join Us?
At ****, you’ll have the opportunity to influence how organizations in the region adopt AI automation and drive operational transformation. Work with enterprise clients, shape impactful workflows, and witness your work come to life in production environments used by thousands of customers.