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Role Overview: Join Asas Makeen as a Customer Services Supervisor to play a pivotal role in enhancing customer satisfaction and service quality. Our company fosters a culture of initiative, ensuring our clients receive exemplary service at every touchpoint. Key Responsibilities:

• Documenting and consolidating operational procedures related to customer service.
• Preparing and sending customer satisfaction surveys post interactions.
• Directly engaging with customers to ensure service quality.
• Acting as the voice of the customer within the company.
• Encouraging proactive customer service initiatives.
• Compiling detailed periodic reports regarding complaints and frequent issues.
• Providing maintenance links and official documents to customers with welcome or compensatory gifts.
• Clearly displaying customer service communication channels across digital platforms.
• Organizing a comprehensive and updated customer database.
• Prioritizing improvements in areas causing customer dissatisfaction.
• Installing customer satisfaction measurement devices at key sites.
• Linking employee performance assessments to customer satisfaction scores.
• Organizing training sessions for team members in after-sales services and sales outsourcing.
• Streamlining after-sales services to improve customer experience.
• Ensuring staff are professionally presented and behave appropriately when interacting with customers.
• Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
• Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
• Monitoring maintenance service quality and addressing any shortcomings.
• Continuously assessing the performance of after-sales services and team efficiency.
• Monitoring the call center performance and enhancing communication quality.
• Implementing initiatives to apologize and offering gifts to project neighbors.
• Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
• Developing customer-centered programs and initiatives aligned with project plans.
• Monitoring the performance of sales specialists while enhancing their competencies.
• Performing any additional tasks related to the development of customer service and overall satisfaction improvement.

Qualifications:

• Minimum of 5 years experience in customer service with supervisory experience.
• Strong verbal and written communication skills.
• Data and report analysis capabilities.
• In-depth understanding of customer needs and experience improvement strategies.
• Familiarity with CRM systems.
• Proactive spirit and capability to work under pressure.
• Bachelor’s degree in Business Administration or a related field.