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الراتبالراتب 12,000 SR / شهرياً
نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعجدة
Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:
  • Deliver a first-class customer experience.
  • Communicate RFQs promptly to respective teams.
  • Analyze and process customer orders through the ERP system.
  • Ensure all required documentation is verified and compliant with regulations.
  • Oversee logistics to ensure timely delivery.
  • Act as the main contact for customers from order to delivery.
  • Identify, analyze, and prioritize customer issues, formulating resolution plans.
  • Forecast demand and maintain inventory levels.
  • Work with local vendors to ensure contracts are favorable.
  • Provide constructive feedback for process improvement.
  • Maintain accurate records of customer interactions and transactions.
  • Perform monthly/weekly performance reporting as required.
  • Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:
  • Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
  • Strong customer orientation.
  • Fluent in English, Arabic is a plus.
  • Proficient in MS Office, especially Excel.
  • Knowledge of ERP systems (IFS or SAP is desirable).
  • Proactive and can manage workflow independently.

PERSONAL TRAITS:
  • Strong verbal and written communication skills.
  • Organized with a sense of urgency and attention to detail.
  • Capable of working under pressure and multi-tasking.
  • Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

متطلبات الوظيفة

  • تتطلب ٢-٥ سنوات خبرة

وظائف مشابهة

أخصائي خدمة عملاء

📣 إعلان

بركة

دوام كامل
About Barakah
Barakah is committed to transforming food surplus into valuable resources by connecting retailers, brands, and consumers in a seamless ecosystem. Through innovative technology and a strong community focus, Barakah strives to make food saving simple and accessible. Championing sustainability, the company is dedicated to redefining the way food is saved, shared, and appreciated across the region. Join us in our mission to foster a sustainable future for food.

Role Description
As a Customer Service Representative at Barakah, you will assist in handling customer inquiries and resolving issues to ensure a positive customer experience. Your day-to-day tasks will involve:
  • Addressing product questions
  • Resolving complaints
  • Maintaining customer satisfaction
  • Providing support to improve customer loyalty
Although this is a remote-type position, the candidate must be based in Jeddah for continued training purposes, where you will collaborate closely with the team to meet customer needs effectively.

Qualifications
  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to enhance Customer Experience and maintain high Customer Loyalty
  • Effective communication and interpersonal skills
  • Problem-solving skills with a proactive approach to resolving customer concerns
  • Ability to work collaboratively in a team-oriented environment
  • Previous experience in customer service is a plus
  • Fluency in relevant languages

breifcase2-5 سنة

locationجدة

عمل عن بُعد
منذ 14 يوم

أخصائي خدمة عملاء

📣 إعلان

تمويل الأولى

دوام كامل
انضم إلى تمويل الأولى كموظف خدمة العملاء!
نحن ملتزمون بتقديم خدمة عملاء استثنائية وضمان رضا العملاء. كموظف خدمة العملاء، ستكون النقطة الرئيسية للتواصل مع عملائنا، موفراً الدعم، وحل الاستفسارات، ومعالجة مخاوفهم. دورك حاسم في الحفاظ على علاقات إيجابية مع العملاء وتعزيز سمعة تمويل الأولى في تقديم خدمة ممتازة.

الدور والمسؤوليات:
  • تكون النقطة الرئيسية للتواصل مع العملاء، وتعالج مجموعة واسعة من الاستفسارات والمخاوف والطلبات من خلال قنوات الاتصال المختلفة (الهاتف، البريد الإلكتروني، الدردشة، وسائل التواصل الاجتماعي، إلخ).
  • استجب بسرعة واحترافية وتعاطف لاستفسارات ومخاوف العملاء.
  • قم بإجراء مكالمات خارجية للترويج لمنتجات وخدمات تمويل الأولى المالية.
  • قم ببناء وتقوية العلاقات مع العملاء المحتملين والحاليين.
  • حدد مشكلات العملاء، وقدم معلومات دقيقة، وحل المشكلات، وقدم حلولاً فعالة.
  • قم بحل الشكاوى في الوقت المناسب وتصعيد المشكلات عند الضرورة.
  • احتفظ بسجلات دقيقة ومفصلة لتفاعلات العملاء.
  • اجمع ملاحظات العملاء لتحسين خدماتنا.
  • تعاون مع الفرق متعددة التخصصات لضمان تجربة عملاء سلسة.

المؤهلات:
  • درجة البكالوريوس في إدارة الأعمال أو المالية أو مجال ذي صلة.
  • 0-2 سنوات من الخبرة في خدمة العملاء، ويفضل في الخدمات المالية.
  • مهارات قوية في خدمة العملاء ومعرفة بسوق الخدمات المالية بالتجزئة.

breifcase2-5 سنة

locationجدة

منذ 14 يوم

أخصائي خدمة عملاء

📣 إعلان

شركة بايونير للاستثمار (PFHCO)

دوام كامل
Join Our Team!
Al-Sunduq Al-Riyadi Holding Company, a licensed Saudi Closed Joint-Stock Company based in Jeddah, is looking for a motivated and articulate Customer Service Officer at Investors Relations Department. As a key representative for our company, you will play a vital role in building trust and facilitating communication between our executive management and both current and potential investors.

Responsibilities:
  • Manage relationships with existing and prospective investors.
  • Respond to investor inquiries professionally and accurately.
  • Participate in investment meetings and events.
  • Prepare presentations and marketing materials to attract investors.
  • Coordinate with management and financial advisors during investment rounds.
  • Enhance the company's image as a reliable and stable investment destination.

Requirements:
  • Bachelor’s degree in Business Administration, Finance, or Public Relations.
  • Minimum 2 years of experience in investor relations or financial fields.
  • Excellent communication skills in Arabic and English.
  • Proficient in Microsoft Office and Google Workspace tools.
  • Strong understanding of capital market fundamentals and investment regulations.

Benefits:
  • Competitive monthly salary with performance bonuses.
  • Professional work environment that supports growth.
  • Continuous development and training opportunities.
  • Participation in investor events and meetings.

breifcase2-5 سنة

locationجدة

منذ 14 يوم

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