Position SummaryAs a Customer Service Agent at Nestlé, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Your role is essential in acting as a liaison between customers and the company, ensuring that we address complaints, orders, errors, account questions, billing, cancellations, and other queries effectively.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
Qualifications:- High school diploma or equivalent; associate degree preferred.
- Previous experience in a customer service or call center role.
- Proficient in using computer systems and software.
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